Patient Navigator - West Hartford, CT

HALO Diagnostics; West Hartford (CT); On-site; USD 31,684 - 46,838; Full time

Benefits offered by this job

401(k) plan

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Ongoing training and professional growth opportunities

Job summary

HALO Diagnostics in West Hartford seeks a Clinical Support Coordinator to assist patients undergoing hereditary cancer testing. This role involves managing patient navigation, clinical coordination, and specimen collection to ensure a supportive experience.

The ideal candidate is a certified phlebotomist with strong clinical and communication skills, capable of guiding patients through the testing process and collaborating with partner sites to ensure quality care.

The position offers a competitive compensation package including benefits such as medical, dental, and vision insurance.

Qualifications

• Certified phlebotomist with expertise in venipuncture.
• At least 2 years of clinical experience.
• Experience with insurance verification and authorizations.

Responsibilities

• Guide patients through hereditary cancer testing.
• Build relationships with partner site staff.
• Own patient cases and ensure timely follow-ups.

Skills

Venipuncture skills

Patient communication

Clinical experience

Insurance verification

Education

National certification as phlebotomist

Current BLS certification

Tools

EMR/EHR systems

Job description

Job Details
Job Location: Jefferson - West Hartford - West Hartford, CT 06107
Salary Range: $23.00 - $34.00

Clinical Support Coordinator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Saving Lives with Early Detection HALO Precision Diagnostics (HALO Dx)

At HALO Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we make a measurable difference in patient outcomes.

From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our radiologists are highly trained to diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches.

Position Overview

The Clinical Support Coordinator supports patients undergoing hereditary cancer genetic testing through a combination of patient navigation, clinical coordination, partner site support, and specimen collection. This role serves as a primary point of contact for patients and partner sites, helping guide individuals through education, scheduling, specimen collection, and follow-up while ensuring an exceptional patient experience.

You will work closely with clinicians and operational teams to ensure high-quality care and efficient workflows across all partner locations. This role is built on HALO Dx's Navigator Pillars, which guide how we care for patients, support partners, and execute daily work.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.

Workflow Ownership & Follow‑Up

• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.

Clinical Support & Operational Execution

• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.

Knowledge & Compliance

• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.

Patient Experience & Problem Solving

• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience (front office or back office).
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Valid driver's license and reliable transportation (if travel is required).

Preferred Qualifications

• CMA or RMA certification.
• 2+ years of experience in an outpatient clinic or patient service center setting.
• Experience in genetics, oncology, women's health, or specialty diagnostics.
• Experience with EMR/EHR systems and strong documentation skills.
• Prior high‑touch patient‑facing healthcare experience.
• Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Compensation

Hourly Rate: $23.00 – $34.00 per hour, depending on experience, certifications, and demonstrated strengths across HALO Dx's Navigator Pillars.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) plan
• Paid vacation, holidays, and sick time
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Disability insurance
• Employee discounts
• Stock options in a growing healthcare technology company
• Ongoing training and opportunities for professional growth and advancement

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at‑will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Join HALO Precision Diagnostics and be part of a team that is transforming healthcare through early detection and personalized, precision‑focused care!