Clinical Support Coordinator

AIS Healthcare; Garden Grove (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

Long-Term Disability Insurance

Generous Paid Time Off

401(k) with Employer Match

Career Growth Opportunities

Collaborative Team Environment

Stable Healthcare Industry

Monday-Friday Schedule

Job summary

Advanced Infusion Care in Garden Grove, CA is seeking a Patient Care Coordinator to organize nursing service schedules and provide administrative support. You will work closely with Intake, Pharmacy, Nursing and Home Health teams to coordinate referrals, visits and clinician schedules.

The role emphasizes timely communication, accuracy in scheduling, and maintaining patient privacy under HIPAA. This full-time position offers a comprehensive benefits package and a Monday–Friday schedule.

Qualifications

• High School Diploma or GED required.
• At least 1 year in clinical support, admin, scheduling or customer service.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask and meet deadlines in a fast-paced setting.
• Proficiency with Microsoft Office and email apps.
• Experience navigating healthcare software systems.

Responsibilities

• Coordinate scheduling for new patient referrals and ongoing nursing visits.
• Collaborate with Intake, Pharmacy and Nursing to ensure timely scheduling.
• Verify patients are ready for services and confirm visit dates.
• Communicate visit timelines and status updates to patients.
• Coordinate patient visits with home health agencies.
• Create and maintain clinician visit logs.
• Monitor emails and faxes and route information to the right teams.
• Answer calls and direct to appropriate staff, distribute messages.
• Provide information about services and contact details to patients.
• Assist staff with administrative tasks and documentation.
• Protect patient privacy per HIPAA and company policy.
• Share knowledge with team to support departmental goals.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Email applications

Job description

Patient Care Coordinator

Location: 10521 Garden Grove Blvd., Garden Grove, CA 92843

Garden Grove, CA | Full Time

Monday-Friday 8:30 AM - 5:00 PM

Pay Range: $18.00 - $23.00 per hour, based on experience

Join Advanced Infusion Care

Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a customer-focused and highly organized Clinical Support Coordinator to join our growing team in Garden Grove, California.

If you're looking for an opportunity to work in a fast-paced healthcare environment where you can make a direct impact on patient care, this role offers the chance to work closely with patients, nurses, pharmacy staff, and healthcare professionals to coordinate nursing services and support daily operations.

At AIC, our Clinical Support Coordinators play a critical role in ensuring patients receive timely, efficient care through effective scheduling, communication, and administrative support.

Why Join AIS Healthcare?

We offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth Opportunities
• Collaborative Team Environment
• Stable Healthcare Industry
• Monday-Friday Schedule

Position Summary

The Patient Care Coordinator is responsible for creating patient schedules for nursing services and providing administrative support to ensure efficient day-to-day operations.

This role works closely with Intake, Pharmacy, Nursing, and Home Health partners to coordinate new referrals, ongoing patient visits, and clinician schedules. The Clinical Support Coordinator serves as a key point of contact for patients, clinicians, and internal teams to ensure services are delivered accurately and efficiently.

Key Responsibilities

• Coordinate scheduling for new patient referrals and ongoing nursing visits
• Work closely with Intake, Pharmacy, and Nursing teams to ensure timely and efficient scheduling
• Verify patients are ready to be scheduled for services
• Determine nursing availability and confirm visit dates with patients
• Keep patients informed regarding upcoming visits and order status updates
• Coordinate patient visits with home health agencies
• Create and maintain Clinician Visit Logs (CVLs)
• Monitor incoming emails and faxes throughout the day and route information appropriately
• Answer incoming phone calls and direct callers to the appropriate department or team member
• Take and distribute messages accurately and promptly
• Provide information regarding company services, contact information, and resources
• Assist staff with administrative support as requested
• Complete assigned paperwork and documentation accurately and within established timeframes
• Protect patient privacy and confidentiality in accordance with HIPAA requirements
• Share knowledge and collaborate with team members to support departmental goals
• Perform other duties as assigned

Minimum Qualifications

• High School Diploma or GED
• Minimum of 1 year of clinical support, administrative assistant, scheduling, customer service, or related experience
• Strong customer service and communication skills
• Exceptional organizational skills and attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Ability to meet deadlines while maintaining accuracy in a fast-paced environment
• Proficiency with Microsoft Outlook, Word, Excel, and email applications
• Experience using standard office equipment, including computers, scanners, telephones, fax machines, and headsets
• Ability to learn and navigate healthcare software systems quickly

Preferred Qualifications

• Experience managing schedules and appointments
• Healthcare, pharmacy, infusion, or clinical office experience
• Experience supporting nursing or healthcare operations
• Experience coordinating services between multiple departments

Advanced Infusion Care (AIC), a division of AIS Healthcare, is a leading provider of specialty infusion services dedicated to delivering exceptional patient care in the home and alternate-site setting. Through our collaborative approach, we partner with physicians, nurses, patients, and caregivers to provide safe, effective, and personalized infusion therapy solutions.

Our team is committed to improving patient outcomes by combining clinical excellence, innovative pharmacy services, and compassionate care. Every member of our organization plays an important role in supporting our mission of enhancing the patient experience and delivering the highest quality care.

At Advanced Infusion Care, we're looking for professionals who are positive, dependable, patient-focused, and committed to delivering exceptional service. If you're an organized and motivated professional who enjoys supporting patients and healthcare teams, we encourage you to apply.

AIS Healthcare | Advancing Quality. Improving Lives.