Clinical Support Associate (Medical Assistant) - Community Clinic *Days - 40hrs/wk

University of Michigan Health-West; Wyoming (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Clinical Support Associate to join their community clinic team. This role involves performing essential clerical and clinical tasks to ensure high-quality healthcare delivery. The ideal candidate will possess a Medical Assistant certification and experience working with diverse patient populations. You will be responsible for patient interactions, managing appointments, and supporting clinical functions. If you are passionate about healthcare and thrive in a collaborative environment, this opportunity offers a chance to make a significant impact in patient care.

Qualifications

• Certified Medical Assistant with experience in ambulatory settings.
• Knowledge of OSHA, HIPAA standards, and infection control policies.

Responsibilities

• Perform clinical duties including patient history and vital signs.
• Schedule appointments and manage patient communications.

Skills

Effective communication skills

Attention to detail

Organizational skills

Computer literacy

ICD-9 coding

Experience with diverse populations

Education

Medical Assistant certification

BLS certification

Tools

EPIC

Job description

Clinical Support Associate (Medical Assistant) - Community Clinic *Days - 40hrs/wk

Requisition #: req10610

Shift: Days
FTE status: 1
On-call: No
Weekends: No

General Summary:

The clinical support associate is an allied health professional and member of the healthcare team who performs clerical and clinical duties to deliver quality healthcare services in an ambulatory setting.

Requirements:

• Age Specific: Demonstrates knowledge and ability to meet the needs of diverse patient populations, including infants, children, adolescents, adults, and geriatrics.
• Certified/Registered Medical Assistant with completion of a Medical Assistant program.
• Current BLS certification preferred.
• Experience working with diverse populations and in ambulatory settings preferred.
• Ability to work independently and in teams, managing deadlines and interruptions effectively.
• Training or experience in ICD-9 coding and managed care insurance plans.
• Knowledge of universal precautions, MDCH, OSHA, and HIPAA standards.
• Attention to detail in medical records and documentation.
• Effective communication skills, organizational skills, and computer literacy.
• Minimum of one year experience in a medical office setting preferred.

Essential Functions & Responsibilities:

1. Clinical functions:
   1. EPIC trained and certified, including reviewing reports, obtaining patient history, vital signs, and assisting with procedures.
   2. Prepare and administer medications, collect specimens, and ensure proper documentation and storage.
2. Phone, scheduling, and related duties:
   1. Schedule appointments, verify insurance, and provide patient instructions.
   2. Greet patients, answer calls, and document communications accurately.
3. Teamwork and collaboration:
   1. Attend meetings, participate in training, and support team building.
   2. Adhere to policies and suggest improvements.
4. Referral functions:
   1. Handle referrals and authorizations, coordinate with providers and insurance, and ensure timely processing.
5. Work environment and safety:
   1. Follow OSHA and infection control policies, maintain clean and organized work areas, and perform equipment testing.
6. Knowledge and competence:
   1. Participate in drills, maintain competency, and pursue ongoing education.
7. Service and communication:
   1. Communicate effectively, maintain confidentiality, and demonstrate empathy and respect.

Other duties include maintaining knowledge of department protocols, participating in committees, and continuing professional development.