Clinical Support Assistant

WellSpan Health; Lancaster (Lancaster County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay financial education and other

Expanded Paid Parental Leave

Job summary

WellSpan Philhaven, a part of WellSpan Health, is seeking a full-time patient care team member. The role involves multi-skilled direct and indirect patient care with significant interactions among clinical staff, physicians, APPs, patients, and families, within established policies and procedures.

The position emphasizes interpersonal and customer service skills to promote a caring environment. Schedule is Monday through Friday, 40 hours per week, with no weekend or holiday shifts.

Qualifications

• High School Diploma or GED required.
• Less than 1 year experience required.
• BLS and CNA preferred upon hire.

Responsibilities

• Assists with clinical care as part of the patient care delivery team.
• Obtains and documents vital signs and basic measurements.
• Perform Point-of-Care testing and document results.
• Assist with examinations and serve as chaperone if needed.
• Transport patients safely when required.
• Maintain stock of supplies and ensure HIPAA compliance.

Skills

Interpersonal skills

Customer service

Communication

Education

High School Diploma or GED

Job description

80 hrs/2 weeks

Monday thru Friday, day/eve hours. 40 hours per week. No weekends/no holidays.

General Summary

Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Job Description

Full-time

80 hrs/2 weeks

Monday thru Friday, day/eve hours. 40 hours per week. No weekends/no holidays.

General Summary

Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Responsibilities

Duties and Responsibilities

Essential Functions

• Clinical Duties:
• Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight.
• Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned.
• Assists providers with examinations; can serve as a chaperone for exams of a personal nature.
• Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records.
• Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as fingerstick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing.
• Performs EKG’s and communicates results to providers.
• Performs data entry of POC lab results into the patient’s chart.
• Assists with safely transporting patients via wheelchair when necessary.
• Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached.
• Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
• Possess the knowledge to keep patients safe in all areas of the patient care setting.
• Maintains a visible presence in the clinical area in between tasks.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility.
• Clerical Duties:
• Assist with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice
• Schedule appointments
• Schedule urgent studies and referrals
• Completion of patient forms
• Monitor and assist with processing forms, faxes, paperwork of the clinical care team
• Answer team line, emergency line, doctor line and back door line from MCC (if applicable)

Common Expectations

• Demonstrates knowledge of the principles of growth and development over the lifespan of the assigned patient population.
• Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains cleanliness of work areas as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year Relevant experience. Required

Licenses

• Basic Life Support Upon Hire Preferred and
• Certified Nurse Aide Upon Hire Preferred

Benefits Offered

• Comprehensive health benefits
• Retirement savings planPaid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.