Crisis Intervention Counselor - York Mobile Crisis

WellSpan Health; York (York County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in York, PA is seeking a mental health crisis professional to work independently during night hours (11 pm–7 am) with every-other weekend and rotating holidays. The role focuses on crisis stabilization, client assessment, and referrals to essential services at the client’s location as needed.

The position requires a Bachelor's degree and 2 years of mental health/crisis experience; a valid driver’s license is required. Excellent communication and documentation skills are essential.

Qualifications

• Bachelor's Degree Required.
• 2 years mental health or crisis intervention experience with an unrelated bachelor’s degree.
• Valid driver's license as per policy; driving record must meet risk management standards.

Responsibilities

• Responds promptly to all calls and assesses immediate needs.
• Stabilizes patients using crisis intervention techniques.
• References to appropriate agencies or services as needed.
• Follows up on patient condition per policy.
• Responds to community emergency mental health problems.
• Maintains required certifications and trainings.
• Documents according to department policy; psychosocial assessment and referrals.
• Replenishes office supplies and enters patient information in the system.

Skills

Communication

Crisis intervention

Counseling

Stress management

Documentation

Driver's license

Education

Bachelor's degree

Related field: psychology/counseling/social work

Job description

Job Description

• Full-time (80 hours biweekly)


• Weekdays, night shift 11 pm to 7 am


• Every-other weekend and rotating holidays

General Summary

Ability to work independently to meet the client's needs, assess a crisis situation and provide stabilization to the client at the client's location as needed, resolve the crisis and appropriately refer the client to necessary services following policy and procedures.

Responsibilities

Duties and Responsibilities

Essential Functions

• Responds promptly and appropriately to all calls.


• Assesses patient’s immediate needs.


• Stabilizes patient using established crisis intervention techniques.


• Utilizes suicide precaution check list as appropriate.


• Refers to appropriate agency or service.


• Follows up on patient condition as outlined in policy.


• Responds to emergency mental health problems in the community.


• Applies established guidelines of the Mental Health Act.


• Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).


• Facilitates admission to a psychiatric facility.


• Maintains PCPC certification and other BDAP required annual training.


• Remains knowledgeable of all licensed county D&A services.


• Arranges detox services as needed.


• Provides intake for county D&A funded services.


• Utilizes knowledge of community services.


• Provides information to inquiries.


• Remains updated to available community resources.


• Assesses the emergency of the need.


• Arranges provision of need following policies and procedures.


• Notifies CAP or LCCM of authorized provisions following policies and procedures.


• Follows policies and procedures regarding Intensive Case Management patients.


• Follows policies and procedures regarding Family Focus patients.


• Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).


• Remains aware of mandated reporter status regarding child abuse.


• Utilizes Childline as appropriate.


• Fosters cooperation between crisis counselors and C&Y case managers.


• Reports suspected Elder Abuse situations to AAA.


• Fosters cooperation between crisis counselors and AAA case managers.


• Documents according to department policy. Content includes:


• Psychosocial assessmentAdditional patient information as required


• Referral or resolution


• Follow-up telephone contact


• Completes and submits required forms within established time-frame.


• Enters patient information (in computer system) promptly.


• Replenishes office supplies as needed.

Common Expectations

• Completes assignments promptly.


• Secures records to protect confidentiality.


• Stays current on all safety requirements (including required training).


• Participates in the Performance Improvement Plan (including assigned duties).

Minimum Education

• Bachelor's Degree Required

Work Experience

• 2 years Mental health or crisis intervention experience with unrelated bachelor’s degree Required and


• Psychology, Counseling, Social Work or related field of study Required

Driver's License Statement

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, And Abilities

• Excellent human relations and oral/written communication skills


• Ability to provide counsel


• Organizational abilities


• Analytical skills


• Visual ability to observe patient behavior and to prepare documentation and written materials


• Physical prowess in order to assist patients


• Ability to work under stress


• Stamina to work for long time spans


• Knowledge of and ability in the care and handling of patients in a specific age group


• Knowledge of basic Emergency Room treatment procedures, psychological medications, human behavior, treatment modalities of Mental Health and Drug and Alcohol clients, CASSP Principals, human service agencies and their functions and a thorough understanding of the Mental Health Law

Benefits Offered

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.