Clinical Supervisor - Hybrid Working

NHS Scotland; Sebring, Avon Park (FL, FL); Hybrid; USD 58,000 - 71,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Study bursaries

E‑learning

Cycle to Work

Employee Assistance

Job summary

NHS 24 is recruiting a Clinical Supervisor based in Inverness to deliver high-quality telephone triage and provide real-time clinical support.

You will be an adult nurse registered with the NMC, with extensive post-registration experience across acute or primary care, and strong clinical decision-making.

The role offers a hybrid working pattern, training, and an enhanced salary package with band 6 levels and unsocial-hour premiums.

Qualifications

• Registered adult nurse on Part 1 of the NMC register.
• Extensive post-registration experience, preferably within an acute or primary care setting.
• Strong clinical decision‑making and judgement.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver high-quality telephone triage with clinical expertise
• Autonomous practitioner applying professional judgement for triage
• Ensure safe, person-centred care and timely information
• Provide real-time clinical support to peers and non-clinical staff
• Direct patients to appropriate service with consideration of individual needs
• Identify clinical risk and take escalation actions

Skills

NMC registered adult nurse

Clinical decision‑making

Post‑registration experience

Communication skills

Interpersonal skills

Job description

• Are you a Nurse Practitioner looking for a new and rewarding opportunity?
• Do you care deeply about delivering high-quality, compassionate patient care?
• Can you draw on a wide range of clinical experience to support patients effectively?
  

NHS 24 is welcoming applications from experienced, NMC registered adult nurses to join the team as a Clinical Supervisor. In this role, you’ll use your expertise to deliver high-quality clinical supervision within our telehealth service, supporting colleagues and helping ensure safe, person‑centred care for patients. This is a great opportunity to develop your skills and take the next step in your career.

Who We Are

As NHS Scotland's unique provider of a national tele‑health and tele‑care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient‑focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Where We Are

Our Regional Centres are located at Aberdeen, Cardonald, Clydebank, Dundee and South Queensferry, as well as our local centres. This role will be based in our Inverness Local Centre and will be available on a hybrid basis within 3-6 months of completed training.

This Role

• Deliver high-quality telephone triage, using your clinical expertise to ensure safe, effective and person‑centred care in a fast‑paced and innovative service
• Work as an autonomous practitioner, applying professional judgement, knowledge and experience to undertake comprehensive clinical triage of patients
• Ensure patients and their families receive timely, appropriate, safe and person‑centred care, demonstrating compassion, respect and clear clinical reasoning in all decision‑making
• At times act as a trusted source of real‑time clinical support for peers and non‑clinical staff contributing to safe decision‑making and outcomes.
• Provide clear, accurate and accessible healthcare information to patients and carers, supporting understanding and informed choices
• Offer tailored self‑care and health improvement advice, supporting patients to manage their condition safely where appropriate
• Direct patients to the most appropriate service or care setting, ensuring individual needs are fully considered
• Recognise and respond to clinical risk and acuity taking appropriate escalation action to maintain patient safety

Who are we looking for?

• You will be registered as an Adult nurse on Part 1 of the NMC register
• You will possess excellent clinical decision‑making skills
• Extensive post registration experience, preferably within an acute or primary care setting, with a broad range of knowledge across a number of specialties
• Critical decision‑making skills
• Excellent communication and interpersonal skills

Hybrid Working Requirements

• Be self‑disciplined with excellent time management.
• When home working, ensure a private space is available where employees cannot be interrupted from distractions and ensure patient confidentiality is maintained.
• NHS 24 will provide equipment for home working however the employee must ensure all equipment or work materials are stored securely and unable to be accessed by others.
• Have a mobile, internet connection and minimum broadband speed of 4 Mbps regardless – expectation to use own, not supplied by NHS 24
• Upon completion of training and 3-6 months of office‑based working, Hybrid Clinical Supervisors will gradually work up to contracted hours between home working and office working, in our Inverness centre.

Our Enhanced Salary Package

NHS 24 offers a total reward package, with a permanent contract on Band 6 £43,231 - £52,679* (pro rata for part‑time hours). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary of £43,231, this means that the following hourly rates would be applicable -

• Basic Hourly Rate of £23.03
• Saturday / After 8pm Weekday Hourly Rate of £29.93
• Sunday / Public Holiday Hourly Rate of £36.84

Earning Potential Example

As NHS 24 is predominately an out‑of‑hours employer, this means that actual earnings will include payments made for working evenings, nights, weekend shifts and public holidays.

As an example, Clinical Supervisors, on a starting salary of £43,231 working 36, 30, or 24 hours rotas with 5 out of 8 weekends, could expect to receive estimated earning as follows -

Coe crunched: 36 £3602 £1080 £4682 30 £3001 £900 £3901 24 £2401 £720 £2921 Figures shown are before deductions

Shift patterns which could be available (please note these are examples only):

• 16, 24, 30, 36 hours/week - hours are worked on average across an 8‑week rota pattern.
• 16hrs- 8/8 weekends (working 8hr shifts)
• 24hrs- 5/8 weekends
• 24hrs- 6/8 weekends
• 30hrs- 5/8 weekends
• 30hrs- 6/8 weekends
• 30hrs- 8/8 weekends
• 36hrs- 5/8 weekends

Example rotas are available in the job pack.

Additional Benefits

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

As an NHS Scotland employee, you will be entitled to:

• 35 days annual leave (rising to 41) pro‑rata
• development opportunities including study bursaries, e‑learning and classroom‑based courses
• Where applicable, enhanced payments may be payable for work undertaken on public holidays in line with Agenda for Change terms and conditions
• enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti‑Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti‑racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the GOV.UK website.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.