Clinical Supervisor (4342)

ncgCARE; Roanoke (VA); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Competitive benefits package

Health plan (Anthem)

Dental & Vision insurance

401k or retirement plan

Job summary

ncgCARE in Roanoke, VA is seeking a full-time Clinical Supervisor to lead a team of behavioral health professionals using the CARE Model of Supervision. This Tier 1 leadership role reports to the local Operations Director and focuses on clinical quality, staff experience, and responsive client services.

The ideal candidate holds a Master’s degree in Counseling, Virginia licensure, and at least 3 years in a related field.

Qualifications

• Master’s degree in Counseling or related field required.
• Minimum 3 years in a related behavioral health field.
• Virginia licensure or supervision-ready status required.

Responsibilities

• Supervise, mentor, and support a team of behavioral health professionals.
• Review clinical documentation for quality and compliance.
• Provide crisis consultation and support staff during crises.
• Develop and maintain community partnerships to improve access and outcomes.
• Oversee caseload assignments and ensure timely intake and follow-up.

Skills

Clinical supervision

Crisis intervention

Staff mentoring

Partnership development

Education

Master’s degree in Counseling

Tools

EHR

HRIS

LMS

Job description

Job Details

Job Location: Roanoke, VA 24018

Position Type: Full Time

Education Level: Master's Degree

Salary Range: $61,449.00 - $83,441.00 Salary/year

Travel Percentage: Business Travel

About Us

National Counseling Group has been the most trusted provider for Home-Based and Community services in Virginia since 1993. Through the years, our dedication to excellence, results and innovation has resulted in becoming the leading provider for mental, behavioral, and substance use services.

Our dedication to the individuals we serve and the communities in which they live is the foundation for everything we do. With passionate and knowledge staff, we are able to make an impact with individuals who need it most.

About The Role

We are seeking a full-time Clinical Supervisor to lead and support a team of behavioral health professionals using the CARE Model of Supervision. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service.

You will manage clinical operations, oversee staff performance, and maintain community partnerships to promote satisfaction and access to services.

Leadership and Supervision

• Oversee case assignments for team members and monitor caseload utilization.
• Provide clinical consultation for crisis situations and support team members in developing effective strategies.
• Review clinical documentation and approve as needed to ensure quality and compliance.
• Conduct routine check-ins with individuals and families at intake and quarterly to ensure satisfaction with services.
• Facilitate professional development by supporting staff use of electronic systems (EHR, HRIS, LMS).

Community Engagement and Advocacy

• Engage with community stakeholders and referral sources to build and maintain strong partnerships.
• Attend court hearings or client-related community meetings as necessary.
• Participate in service recovery activities, addressing complaints and grievances to ensure resolution.

Direct Client Engagement

• Conduct initial assessments when no clinical assessor is available.
• Make introductory contact with clients within 15 days of the first session and with referring professionals within 30 days.

Crisis Management

• Provide crisis monitoring and track aftercare reviews for individuals in need.
• Actively support staff during crisis intervention situations.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

Compensation: $61,449 - $83,442

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Lead and mentor a team of behavioral health professionals in a supportive environment.
• Make a meaningful impact by improving clinical quality and client outcomes.
• Build strong partnerships with community organizations and referral sources.
• Enjoy opportunities for professional growth and leadership development.

Responsibilities

• Supervise, mentor, and support a team of behavioral health professionals.
• Review clinical documentation and ensure quality, compliance, and effective service delivery.
• Provide guidance during crisis situations and support staff with client care.
• Build community partnerships and collaborate with clients, families, and referral sources.

QualificationsQualifications

• Education: Master’s degree in Counseling or a related field.
• Licensure: Associate license, supervisee status, or full license in the state of Virginia.
• Experience: Minimum of 3 years in a related field.
• Transportation: Access to a working car and valid driver’s license.
• Daily travel: Up to 25%
• Minimal overnight travel.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.

#NCG1