Clinical Success Manager, Dosimetrist

OpenKrill; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan options

Disability insurance

401(k) with employer match

Paid time off & holidays

Fully remote

Descripción de la vacante

Radformation seeks a Clinical Success Manager to train clinics on our radiation oncology automation tools, troubleshoot issues, and proactively engage customers to ensure satisfaction with their Radformation purchase.

This fully remote role involves mentoring clinics, optimizing treatment planning workflows, and relaying feedback to product and engineering teams. A clinical background and strong communication are essential for success.

Formación

• Minimum 2 years of clinical dosimetry experience.
• Experience with Eclipse TPS is required.
• Excellent presentation and communication skills.
• Positive attitude and a commitment to patient care.

Responsabilidades

• Train clinics on Radformation’s automation tools.
• Work with clinics to understand issues and provide solutions with or without engineering support.
• Conduct annual Rad Review with customers to gather feedback and reduce churn.
• Host webinars to demonstrate features and answer questions from clinics.
• Test new software versions to aid development and QA.
• Create training materials for clinics.

Conocimientos

Clinical dosimetry

Eclipse TPS

Presentation skills

Customer-facing

Descripción del empleo

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients. Our software focuses on three key areas:

• Time savings through automation
• Error reduction through automated systems
• Increased quality care through advanced algorithms and workflows

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer's global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient's treatment quality depends on where they live.

Why this role matters

We are looking for a highly motivated individual who has a passion for treatment planning and enjoys a non-stop busy day. The Clinical Success Manager will bring their upbeat personality to this role to provide training to clinics, solve problems on the fly with customers, and proactively call clinics to ensure satisfaction with their purchase.

The Clinical Success Manager will mentor clinics as they join the Radformation community, helping them establish the most efficient workflows and improve safety. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics' dream products. With your clinical background, you can teach and improve efficiency in Radiation Oncology clinics nationwide.

The working hours for this role will be 8am - 5pm PT

Responsibilities include:

• Train clinics on Radformation’s suite of automation tools
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Proactively check in with current customers to perform an annual Rad Review to hear feedback for product improvement, share new features, ensure their subscription renewal/reduce churn, and strengthen our relationship with them
• Host webinars to answer clinics’ questions and highlight features
• Test new versions of software to aid in development and quality assurance
• Develop training materials to distribute to clinics

Required Experience:

• Minimum 2 years of experience in clinical dosimetry using Eclipse TPS
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Preferred Experience:

• 5 years of experience in clinical dosimetry using Eclipse TPS
• Teaching experience in dosimetry
• Customer service experience

Abilities:

• Passionate about helping other clinics and creating an impact on their workflow
• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Thrives in a busy schedule and a constant learning environment
• Excels at multitasking and managing multiple projects simultaneously
• Enjoys listening to clinics’ needs and developing relationships with clinical leaders
• Master of treatment planning and radiation oncology clinical workflow
• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
• Strong organizational skills and ability to work independently
• Excellent communication skills, both written and oral
• Non-judgmental personality and welcoming of ideas and feedback

Benefits & Perks — What Makes Us RAD

We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.

For US teammates (via TriNet):

Health & Wellness

• Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
• Health coverage starting on day one
• Short-term and long-term disability and supplementary life insurance

Financial & Professional Growth

• 401(k) with employer match vested immediately
• Annual reimbursement for professional memberships
• Conference attendance and continued learning opportunities

Work-Life Balance & Perks

• Self-managed PTO and 10 paid holidays
• Monthly internet stipend
• Company-issued laptop and one-time home office setup stipend
• Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters

For global teammates (via Deel):

At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.

Our Commitment to Diversity

Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.

Agency & Candidate Safety Notice

Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [e-mail].

AI & Hiring Integrity

At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.