Clinical Success Director - Mid Atlantic Region

B. Braun; New York (NY); Remote; USD 170,000 - 185,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Job summary

The Clinical Success Director will serve as a strategic clinical leader and partner to the Director of Health Care Systems, driving customer value through strong executive relationships, clinical expertise, and data-driven strategy. This role ensures long-term customer success by aligning clinical initiatives with business objectives and advancing innovative solutions across health systems.

The ideal candidate will be based in or near Manhattan, Brooklyn, Long Island, NY, or Hartford, CT, with

Qualifications

• Bachelor’s degree.
• Active RN license.
• 12+ years of clinical or healthcare industry experience.
• 6+ years of people management experience.
• Advanced knowledge of clinical practices and healthcare systems.
• Proven ability to present at an executive level, including publications, podium presentations, or similar.
• Proven ability to influence decision-making and solve complex problems.
• Strong analytical, communication, and relationship-building skills.
• Willingness to travel frequently.
• Valid driver’s license and passport.
• Flexibility to work non-standard hours as business needs require.

Responsibilities

• Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships and ensures long-term success.
• Collaborates with internal teams to improve operational effectiveness of the Clinical Services Team.
• Leads creation of new clinical value materials to improve team and customer performance.
• Develops relationships with key customers to support networking, presentations and sharing success stories.
• Continuously innovates on customer support based on feedback.
• Develops clinical strategic plans, analyzes data and trends to set and execute strategies.

Skills

Executive-level communication

Analytical skills

Relationship building

Public speaking

Travel willingness

Education

Bachelor’s degree

Active RN license

Job description

Job Description

At B. Braun, your work truly counts. Alongside more than 60,000 colleagues around the world you will drive advancements in health care. Join a leading medical technology company where you share expertise, push for progress and grow in an environment marked by trust, accountability and diverse perspectives.

We drive advancements in health care. Drive advancements with us.

Clinical Success Director - Mid Atlantic Region

Company: B. BRAUN MEDICAL (US) INC

Job Posting Location: Brooklyn, New York, United States, Hartford, Connecticut, United States, Long Island, New York, United States, Manhattan, New York, United States

Functional Area: Sales

Working Model: Remote

Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday

Shift: 5X8

Relocation Available: No

Requisition ID: 14720

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary: The ideal candidate will be based in or near Manhattan, Brooklyn, Long Island, NY, or Hartford, CT.

The Clinical Success Director serves as a strategic clinical leader and partner to the Director of Health Care Systems, driving customer value through strong executive relationships, clinical expertise, and data-driven strategy. This role ensures long-term customer success by aligning clinical initiatives with business objectives and advancing innovative solutions across health systems.

Responsibilities

• Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensures long term success.
• Participates with internal multidisciplinary teams to improve the operational effectiveness of our Clinical Services Team.
• Leads and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction.
• Develops and fosters positive working relationships with key customers in an effort to support networking, presentations, publications and sharing of B. Braun success stories.
• Continuously innovates on customer support based on internal and external feedback.
• Develops clinical strategic plans, analyzes data and trends to set, modify and execute on strategies
• Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors.
• Remains current with market trend information and competitive landscape.
• Leads annual strategic corporate account clinical reviews to discuss, SWOT and business plan 1 year and 3 years out.
• Demonstrates fiscal responsibility with allocated budgets and resources.
• Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors..
• Maintain key relationships with internal B. Braun departments (i.e., Sales, Marketing, Technical Services, Customer Service, etc.)

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Limit of Authorization/Authority

Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.

Expertise: Qualifications -Education/Experience/Training/Etc

Required

• Bachelor’s degree.
• Active Registered Nurse (RN) license.
• 12+ years of clinical or healthcare industry experience.
• 6+ years of people management experience.
• Advanced knowledge of clinical practices and healthcare systems.
• Proven ability to present at an executive level, including publications, podium presentations, or similar.
• Proven ability to influence decision-making and solve complex problems.
• Strong analytical, communication, and relationship-building skills.
• Willingness to travel frequently.
• Valid driver’s license and passport.
• Flexibility to work non-standard hours as business needs require.

Preferred

• Master’s degree preferred.
• Relevant clinical or industry certifications.

Additional Information

• Works independently with general direction and uses sound judgment to achieve goals.
• May mentor or provide guidance to peers and support team development.
• Regular collaboration with internal teams and external customers, vendors, and professional organizations is expected.
• Additional duties may be assigned as needed.
• Responsible for maintaining a safe and compliant work environment.
• Regular and predictable attendance

Physical Demands

While performing the duties of this job, the employee is expected to:

• Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching

• Occasionally:Reaching upward and downward, Push/pull, Stand
• Frequently:Sit
• Constantly:N/A

Activities

• Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking
• Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting, Talking - ordinary, loud/quick
• Constantly:N/A

Environmental Conditions

• Occasionally:N/A
• Frequently:N/A
• Constantly:N/A

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise Intensity:Moderate
• Occasionally:Other
• Frequently:N/A
• Constantly:Office environment

Salary Range: $170,000-$185,000

• B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics,