Clinical Specialist, West Coast

RX REDEFINED INC.; Arroyo Grande (CA); Remote; USD 80,000 - 90,000; Full time

Job summary

A leading healthcare platform is seeking a Clinical Specialist to enhance patient care. The role combines clinical knowledge with operational support, requiring strong organizational skills and the ability to resolve customer challenges. In this position, you will work closely with account teams, provide training, and analyze customer data for success. Ideal candidates have experience in patient care with a preference for those familiar with EMR systems.

Qualifications

• 3+ years in patient care with EMR/EHR experience.
• Experience with diabetic supplies is a plus.
• Ability to work cross-functionally in a team.

Responsibilities

• Resolve patient escalations and support customer launches.
• Analyze data to identify trends for customer success.
• Work closely with account teams on training and strategy.

Skills

Organizational Skills

Time Management

Problem Solving

Communication

Education

Active RN or LVN license

Tools

EMR/EHR systems

Office products (Word, Excel)

Job description

Rx Redefined is a platform that allows physicians to directly manage the distribution of medical supplies to their patients, connecting the continuum of care and improving access. Rx Redefined is growing and we are looking for individuals who want to positively impact the lives of others and have the desire to constantly challenge the status quo of health care. At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality. Join our team to change the way people look at healthcare.

The Role

The Clinical Specialist position presents an exciting opportunity to combine clinical, operational, and customer success skills to support accounts across a region, ensuring their ultimate success. In this role, you will assist and support an account team with customer challenges, identifying areas for improvement, and providing ongoing support. This position involves customer-facing activities, utilizing presentation skills, and maintaining detailed organization to keep the region efficient.

Key Responsibilities

• Resolve patient escalations at assigned accounts as the first line of support
• Support customer launches, including on-site training and engagement of clinical and support staff, as needed
• Serve as a subject matter expert (both internally and externally) on Rx Redefined’s technology, DMEPOS products, and EMR systems
• Execute our Prescription Navigation strategy's tactical operations and escalate underperformance to the account team
• Work closely with the account team to ensure customer success and optimized performance, including on-site visits, new staff training, or execution of strategic initiatives
• Analyze data and reports to identify trends, areas for improvement, and opportunities for customer success
• Utilize EMR systems to communicate with customers and coordinate support activities
• Act as the escalation point by reviewing patient charts to ensure documentation follows compliance standards.

Requirements

• Highly organized, professional, and reliable
• Strong time management and deadline-making skills
• Ability to multi-task and manage multiple projects
• Self-starter with the ability to work well in a team
• Innovative problem-solving skills and comfort with ambiguity
• Quick learner, creative problem solver, and technology savvy
• Willingness to travel up to 30% of the time during peak periods
• Ability to work cross-functionally within the organization to carry out primary roles and responsibilities.
• Licenses: Active RN or LVN license preferred but not required
• 3+ years in patient care with EMR/EHR experience
• Experience in digital health or tech startups is a bonus
• Experience with Diabetic Supplies and Endocrinology disease process preferred but not required
• Experience with DME Distribution and Nursing Informatics is a plus
• Proficiency with office products (e.g., Word/Google Docs, Google Sheets/Excel)

Physical Requirements

This role will work in a variety of environments with a mix of prolonged sedentary periods during the planning

process, prolonged periods of movement during implementation process, and be comfortable routinely traveling

with a variety of methods of transportation

• Prolonged periods of sitting at a desk and working on a computer
• Fast pace moving about medical sites during implementation and on site visits
• Answer multiple emails and phone calls per day
• Must be able to lift up to 30 pounds at times.

The pay range for this role is:

80,000 - 90,000 USD per year (Remote (California, US))