Clinical Specialist - TEG (Washington, DC/Fairfax, N. Virginia) (Field Sales)

Haemonetics Software Solutions; Washington (District of Columbia); Remote; USD 86,800 - 161,200; Full time

Benefits offered by this job

401(k) with employer match

Flexible time off

Tuition reimbursement

Short- and long-term disability insurance

Job summary

Haemonetics Software Solutions is hiring a Clinical Advisor/Specialist to drive the utilization of the TEG product line. This role involves extensive travel within the DC and Fairfax area, requiring strong clinical education skills and experience in critical care environments.

The ideal candidate should have a Bachelor's degree in Nursing or a related field, with a preference for a Master's degree. Responsibilities include territory management, customer training, and ensuring effective use of TEG equipment across various medical settings.

Qualifications

• 3+ years clinical experience in complex medical devices or critical care environments.
• Experience running the TEG® Analyzer and understanding application of results.
• Excellent communication skills with senior level medical professionals.

Responsibilities

• Manage existing TEG customer base and grow sales through clinical education.
• Train customers on TEG product line and ensure standard of care is achieved.
• Provide clinical expertise and dedicated onsite support during go-live phases.

Skills

Clinical education of new users

Territory management

Customer relationship management

TEG product knowledge

Technical troubleshooting

Education

Bachelor's degree in Nursing or related Clinical field

Master's degree (preferred)

Job description

Job Summary

In this role you will Function as TEG (Thromboelastographic) product line Clinical Advisor/Clinical Specialist to the customer and effectively drive utilization and expansion of TEG product line at existing customer sites within defined territory. Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site. Grow sales in existing accounts (organic growth) and support new accounts (go‑lives) with a growth mindset. This role will require up to 25% travel to include day or overnight domestic travel depending on the territory. Ideal candidates will be located within approx. This role is remote with travel from the above designated territory. Candidates need to currently reside within this territory the DC and Fairfax, North Virginia area.

Essential Duties

• Territory management for existing TEG customer base.
• Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth.
• Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use.
• Train new and existing customers on all product and clinical aspects of TEG line.
• Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR.
• Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data.
• Help drive and expand existing business to include broadening application of our TEG within the account, achieving assigned sales AOP annually, by ensuring all applicable TEG assays and most updated software versions are being utilized to maximum effectiveness.
• Develop new relationships with clinicians, further cultivation of existing relationships, didactic education provision and grand rounds presentations, case support, taking calls from the end users, and hosting market development events.
• Visit assigned hospital accounts, identify and train clinical champions and establish relationships with key decision makers.
• Provision of dedicated onsite support for new TEG customers going live with the technology or additional assays inclusive of all affected shifts and areas of use case support and training inclusive of after‑hours support.
• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross‑functional team members to develop solutions.
• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.
• Provide history by maintaining records within CRM tool on area of responsibility and customers in that area.
• Support VAD/ECMO customers, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and all Critical Care clinicians in their use of TEG.
• Assist customers in tailoring their products training materials and needs.
• Understand competition and competitive landscape in existing territory and convert to TEG business in existing accounts.
• Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.
• Provide tradeshow support, both regionally and nationally.
• Drive demand for device and software upgrades as well as add on devices.
• Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics support for TEG program, and ordering/interfacing needs.
• Prospect and develop multi‑level relationships (including C‑level) within defined territory.
• Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D.

Education & Experience

• Bachelors of Arts or Science (Required) in Nursing (RN) or related Clinical field of study.
• Masters of Arts or Science or Business Administration (Preferred).
• 3+ years industry or clinically related experience, preferably in complex medical devices and/or critical care environments. This may include working in ICU/CICU, emergency room (ER), trauma or other critical care medical environments where you would be communicating with senior level medical professionals and monitoring hemostasis.
• Preference for experience running the TEG® Analyzer, understanding application of results, and manipulating the software.

EEO Policy Statement

We are an equal opportunity employer that complies with federal, state, and local equal employment opportunity laws and regulations, including laws governing non‑discrimination in the hiring, hiring, and all terms, conditions, or preferences related to employment. Assignment of job vacancies, employee compensation, employee benefits, and employment decisions across disciplines. Hiring and Employment. We comply with existing national and local laws, including applicable laws regulating discrimination based on protected characteristics such as race, color, national origin, sex, gender identity, gender expression, religion, age, sexual orientation, disability, and non‑protected cardiac pain conditions.

Pay Transparency

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job‑knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non‑sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long‑term incentive plan, with eligibility and target amount dependent on the role. In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, flexible time off for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short‑ and long‑term disability insurance, tuition reimbursement, and/or health and welfare benefits. Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. The base salary range for this role is: $86,800.00–$161,200.00/Annual.