Clinical Specialist, TEG (San Jose, CA)

Haemonetics; California; On-site; USD 66,000 - 109,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Paid vacation

Paid sick time

Holidays

Parental leave

Tuition reimbursement

Job summary

Haemonetics is seeking a field-based professional in the United States to grow the TEG business across hospital accounts. You will train clinicians, drive product adoption, and provide onsite support from installation through go-live and beyond.

You’ll work with Account Managers and the Implementation team to ensure seamless deployment. The role requires strong clinical and communication skills, deep product knowledge, and the ability to travel frequently to support customers in various care

Qualifications

• Bachelor's degree required
• Masters degree preferred
• Science or medical related profession

Responsibilities

• Territory management for existing TEG customer base.
• Increase product usage and expand customer base through clinical education of new users and revenue growth.
• Train new and existing customers on product and clinical aspects of TEG; provide onsite support and training.
• Provide clinical expertise to ensure TEG is aligned with standard of care within accounts.
• Develop relationships with clinicians, provide didactic education, and support market development events.
• Visit hospital accounts, train clinical champions and establish relationships with key decision makers.
• Provide onsite support for new customers going live and after-hours support as needed.
• Resolve customer concerns with cross-functional teams to develop solutions.
• Attend educational workshops and review literature to enhance knowledge.
• Maintain CRM records of customers and area of responsibility.

Skills

Written communication

Verbal communication

Product adoption

Interpersonal skills

Project management

Hemostasis knowledge

Technical/clinical aptitude

Relationship building

Education

Bachelors degree

Masters degree preferred

Science or medical field

Tools

CRM software

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Essential Duties:

• Territory management for existing TEG customer base.

• Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth. Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use.

• Train new and existing customers on all product and clinical aspects of TEG line. Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR.

• Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data.

• Help drive and expand existing business to include broadening application of our TEG within the account, achieving assigned sales AOP annually, by ensuring all applicable TEG assays and most updated software versions are being utilized to maximum effectiveness. This is achieved by developing new relationships with clinicians, further cultivation of existing relationships, didactic education provision and grand rounds presentations, case support, taking calls from the end users, and hosting market development events.

• Visit assigned hospital accounts, identify and train clinical champions and establish relationships with key decision makers.

• Provision of dedicated onsite support for new TEG customers “going live” with the technology or additional assays inclusive of all affected shifts and areas of use case support and training inclusive of after-hours support.

• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.

• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.

• Provide history by maintaining records within CRM tool on area of responsibility and customers in that area.

• Support VAD/ECMO customers, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and all Critical Care clinicians in their use of TEG.

• Assist customers in tailoring their products training materials and needs.

• Understand competition and competitive landscape in existing territory, and convert to TEG business in existing accounts.

• Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.

• Provide tradeshow support, both regionally and nationally.

• Drive demand for device and software upgrades as well as add on devices.

• Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics support for TEG program, and ordering/interfacing needs.

• Prospect and develop multi-level relationships (including C-level) within defined territory.

• Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D

Supervisory Responsibilities: None

Qualifications:

Education Level:

• Bachelors of Arts or Science (required)

• Masters of Arts or Science or Business Administration (preferred)

Education Detail:

• Science or medical related profession

Years of Experience: 3+

Experience Details:

• Industry or clinically related experience, preferably in complex medical devices and/or critical care environment.

Skills:

• Demonstrated written communication skills

• Strong verbal communication and listening skills

• Ability to convince and proven experience in driving products adoption.

• Effective interpersonal skills, Comfortable in interacting with clinicians at a high level and with a flair for developing customer relationships.

• Strong Project management skills and solid organization skills

• Knowledge of hemostasis management required

• Strong technical/clinical aptitude to understand, train customers and users on products (including running the TEG® Analyzer, understanding application of results and manipulating the software)

Physical Demands:

Frequency: Never

• Sitting; remaining in a seated position.

• Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling.

• Lifting/moving up to 10 pounds.

• Fine manipulation; picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.

• Keyboarding; entering text or data into a computer or other machine by means of a keyboard.

• Exposure to moving mechanical parts, vibration and/or moderate noise levels.

• Exposure to hazardous chemicals or other materials.

• Exposure to blood.

Travel Expectations:Frequent Domestic: 50 - 75%

EEO Policy Statement

Pay Transparency:

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.

Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email [e-mail].

$66,060.29-$109,051.90/Annual