Clinical Specialist, CRM - Lancaster, PA

Abbott Laboratories; Lancaster (Lancaster County); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories in Lancaster, PA, seeks a CRM Product Support Specialist to provide engineering, sales, educational and clinical support for Cardiac Rhythm Management products. You will respond to field inquiries from physicians, healthcare professionals, patients and sales staff, delivering thorough product knowledge and problem solving.

Under general direction, you will develop and lead training sessions, build strong customer relationships, and support CRM sales.

Qualifications

• Bachelor’s degree in Bio-Medical Engineering or related field or equivalent healthcare experience.
• Minimum of 2+ years of related experience or a program certification in cardiac training.
• Ability to obtain certification in CRM products.
• Knowledge of cardiology, electro-physiology, or cardiac procedures.
• Experience with organizing and presenting information; strong written and verbal communication.
• Able to work independently and manage multiple assignments.

Responsibilities

• Provide comprehensive engineering, sales, educational, and clinical support for CRM products.
• Respond to field inquiries from physicians, healthcare professionals, patients, and sales staff.
• Develop and facilitate training sessions and programs on CRM products.
• Provide back-up support to CRM Sales Representatives.

Skills

Strong communication

Interpersonal skills

Analytical skills

Organizational abilities

Education

Bachelor’s degree in Bio-Medical Engineering or related field

Tools

Microsoft Office

Presentation software

Job description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Lancaster, PA in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.