Clinical Specialist CRM - Houston

Medtronic; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a remote Technical Support professional to provide extensive support and education on medical devices. Ideal candidates will have a background in healthcare or sales with strong interpersonal skills. Responsibilities include customer education, operational support, and managing logistics. The role requires regular travel and a valid driver's license.

Qualifications

• 6+ years of experience in healthcare or field sales; or 4 years with Associate’s Degree; or 2 years with Bachelor's Degree.
• Thorough working knowledge of medical terminology and device industry.
• Strong ability to build relationships across organizational levels.

Responsibilities

• Support implants of medical devices post sign-off.
• Educate physicians and hospital staff on products.
• Manage daily coverage logistics and inventory.

Skills

Customer service skills

Communication skills

Technical knowledge

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Tools

SalesForce.com

Microsoft tools

Job description

We anticipate the application window for this opening will close on - 21 Oct 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

Position Description

• Technical Support: Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Operational Support: Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educational Support: Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Sales Support: Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Ongoing Technical Development: Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

MUST HAVE - BASIC QUALIFICATIONS

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Travel Requirements

• Minimum travel of 10%

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status or any other characteristic protected by federal, state, local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities.