Clinical Specialist

Northeast Men's Health; Warwick (RI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Employee treatment discount

Job summary

Northeast Men's Health in Warwick, RI, is seeking a Clinical Specialist- LPN to join our fast-paced, high-volume concierge medical practice. You will greet patients, enter data in the EHR, assist with paperwork, and support smooth clinic operations with a strong service mindset.

Qualified applicants hold an up-to-date LPN license and demonstrate exceptional communication, teamwork, and adaptability in a dynamic medical office environment.

Qualifications

• LPN license required or active LPN certification.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in a high-volume medical office or concierge setting is preferred.

Responsibilities

• Greeting and welcoming patients with 5 Star Customer Service.
• Accurately entering patient information into the EHR system.
• Assisting patients with completion of patient paperwork, when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls and questions promptly and politely.
• Handling cash and payments accurately and responsibly.
• Providing outstanding customer service to every patient in every interaction.
• Informing clinic manager and supervisors of waiting room wait times and overall clinic efficiency.

Skills

LPN license

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma

LPN license

Tools

EHR systems

CRMs

Job description

We are Northeast Men's Health, a fast paced, high volume concierge medical practice with locations in Massachusetts, New Hampshire, and Connecticut. In addition, we currently have over 26 practices across the nation and are expanding further.We change men's lives for the better every day, we love what we do, and we want the best people to come join us. Our work environment is energizing, patient focused, results driven and refreshing. We want great people to help make it even better. Is that you?We're looking to add a Clinical Specialist- LPN to our team. Our team members support their designated practice by providing exemplary patient care and customer service to our patients. We are searching for goal and career oriented individuals who are striving to grow with an organization, contribute to its success and develop personally and professionally.Primary Duties and ResponsibilitiesGreeting and welcoming patients with 5 Star Customer Service.Accurately entering patient information into the EHR system.Assisting patients with completion of patient paperwork, when necessary.Scanning, updating and filing medical records.Answering phone calls and questions in a prompt, thorough and polite manner.Handling cash and payments accurately and responsibly.Providing outstanding customer service to every patient, in every interaction.Informing clinic manager and supervisors of waiting room wait times, patient inquiries, and overall clinic efficiency. We need people who wish to help the practice succeed.We offer competitive pay, a stable schedule, and advancement opportunities.Benefits:401(k) matchingDental insuranceEmployee treatment discountHealth insuranceLife insurancePaid time offVision insuranceHigh School Diploma.Up-to-date Medical License as an LPN.Excellent verbal, written, and interpersonal communication skills.Detail-oriented and a team player.Computer Proficiency (including Microsoft Suite), EHRs and CRMs.Flexible and adaptable. Able to work in a continuously evolving environment.Ability to effectively interact with physicians, patients and other staff members with respect.Experience working in any high-volume / high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) is a plus.Phlebotomy skills is a plus!EMR systems: 1 year (Preferred)