Clinical Specialist

Accordance Search Group; New Orleans (LA); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401k match

Mileage reimbursement

Travel expenses covered

Internet allowance

Job summary

Accordance Search Group seeks a Clinical Trainer / Support Specialist to join our Customer Success team. You will own onboarding and training, provide support, and help improve scan quality from your remote home office, with up to 60% travel across the U.S. and occasional travel to Canada.

You’ll report to the Customer Training and Development Manager in a fast-paced startup environment focused on patient care.

Qualifications

• 2+ years of experience in medical training or education with hands-on medical imaging exposure and patient interaction.
• Proficiency in ultrasound imaging is advantageous.
• Demonstrated ability to engage effectively with medical professionals.
• Willingness to travel up to 60% within the U.S., with occasional travel to Canada.

Responsibilities

• Lead onboarding and training remotely and in-person to ensure customer satisfaction.
• Provide timely customer and technical support for smooth operations.
• Monitor and enhance scan quality through proactive engagement and training.
• Demonstrate products via virtual or in-person demos to drive sales and expand reach.

Skills

Medical training

Ultrasound imaging

Customer engagement

Job description

Join a growing startup as a Clinical Trainer / Support Specialist to join our growing Customer Success team. Your mission? To champion seamless onboarding, training, and ongoing support. This role is for someone who thrives in a fast-paced, agile start-up environment and desires to positively impact patient care.

Reporting to our Customer Training and Development Manager, you'll embark on nationwide adventures, with up to 60% travel across the U.S. This role offers the flexibility of remote work, allowing you to ignite change in patient care from your home office!

Responsibilities

• Lead successful onboarding and training, both remotely and in-person, ensuring top-notch customer satisfaction.
• Offer timely customer and technical support to maintain user confidence and smooth operations.
• Monitor and enhance scan quality through proactive customer engagement and training interventions.
• Showcase products through virtual or in-person demos, driving sales and expanding our reach.

Qualifications and Experience

• 2+ years of experience in medical training or education, with practical medical imaging exposure, and patient interaction
• Proficiency in ultrasound imaging is advantageous.
• Demonstrated ability to engage effectively with medical professionals.
• Willingness to travel up to 60% within the U.S., Ability to travel to Canada on occasion.

Comp

• Base $62k-$80k base with 15% variable bonus.
• 4% match on 401k
• Mileage reimbursed and travel expenses covered
• Allowance for medical insurance
• $80 per month towards internet, phone
• 3 weeks' vacation per annum plus office closure over holidays (Christmas to New Year)