Clinical Specialist

Corner-Home-Medical; Apple Valley (MN); On-site; USD 37,000 - 42,000; Full time

Job summary

Corner Home Medical is seeking an experienced Clinical Specialist to support patients with home respiratory equipment such as CPAP and BiPAP. The role blends customer service, patient education, and equipment setup in a full‑time, Monday–Friday schedule in Apple Valley, MN.

Ideal candidates have 5+ years in healthcare customer service, knowledge of DME, and familiarity with Brightree. Strong communication and organizational skills are essential for success in this office-based role.

Qualifications

• 5+ years of customer service experience in a healthcare setting.
• Knowledge of DME is preferred.
• Brightree software experience is preferred (training available).
• Strong written and verbal communication skills with professional phone etiquette.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Provide exceptional customer service to patients, families, referral partners, and caregivers.
• Instruct customers on CPAP/BiPAP setups, downloads, mask fittings, and troubleshooting.
• Assess patient needs and ensure proper equipment placement based on medical requirements.
• Discuss Medicare and insurance coverage requirements with patients and physicians.
• Enter patient demographics, medical information, and charges into system.

Skills

Customer service

Healthcare experience

DME knowledge

Brightree experience

Tools

Brightree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Specialist

Full Time Technician Apple Valley, Apple Valley, MN, US

6 days ago Requisition ID: 1142

Salary Range: $18.00 To $20.00 Hourly

Clinical Specialist – CPAP / Sleep Apnea Specialist

Company: Corner Home Medical
Location:Apple Valley, MN
Job Type: Full‑Time, Monday-Friday 8:30am-5:00pm

Pay:$18.00 - $20.00 per hour

Corner Home Medical is seeking an experienced, patient‑focused Clinical Specialist to support patients with home respiratory equipment including CPAP, BiPAP, and other durable medical equipment (DME). This role combines customer service, patient education, and respiratory equipment setup, making it ideal for candidates with strong communication skills and experience in the healthcare or home medical equipment industry.

Why You’ll Love This Role

• Meaningful, one‑on‑one work directly supporting patients
• Opportunities to learn respiratory equipment setup and troubleshooting
• Work in Office
• Established healthcare organization with strong support and training

Key Responsibilities

• Provide exceptional customer service to patients, families, referral partners, and caregivers.
• Support general customer service functions as needed within the branch.
• Instruct customers on CPAP/BiPAP setups, downloads, mask fittings, and troubleshooting.
• Assess patient needs and ensure proper equipment placement based on medical requirements.
• Discuss Medicare and insurance coverage requirements with patients, families, and physicians.
• Obtain verbal orders from physicians and verify insurance coverage and prior authorizations.
• Enter patient demographics, medical information, insurance details, and charges into computer systems (Brightree experience a plus).
• Implement changes in treatment plans as prescribed by physicians.
• Troubleshoot patient equipment issues and provide solutions.
• Schedule and complete follow‑up calls, assessments, and home visits for CPAP/BiPAP and other respiratory equipment.
• Document all patient interactions, findings, and follow‑up activities.
• Serve as a liaison between CHM, physicians, caregivers, and home care teams.
• Participate in process improvement projects and special assignments.
• Maintain punctual attendance and work assigned hours consistently.
• Perform other duties as assigned.

Qualifications

• 5+ years of customer service experience in a healthcare setting preferred.
• Knowledge of DME preferred.
• Brightree software experience desired (training available).
• Strong written and verbal communication skills with excellent phone etiquette.
• Ability to make sound decisions and problem‑solve in a positive, professional manner.
• Fluent in reading, writing, and speaking English.
• Highly organized with the ability to multitask and manage multiple deadlines.
• Excellent computer and documentation skills.
• High attention to detail and accuracy.
• Motivated, dependable, and a strong team player with excellent interpersonal skills.

Physical Requirements

• Standing, walking, sitting, kneeling, squatting, reaching, twisting, grasping
• Office and retail store setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Clinical Specialist – CPAP / Sleep Apnea Specialist

Company: Corner Home Medical
Location:Apple Valley, MN
Job Type: Full‑Time, Monday-Friday 8:30am-5:00pm

Pay:$18.00 - $20.00 per hour

Corner Home Medical is seeking an experienced, patient‑focused Clinical Specialist to support patients with home respiratory equipment including CPAP, BiPAP, and other durable medical equipment (DME). This role combines customer service, patient education, and respiratory equipment setup, making it ideal for candidates with strong communication skills and experience in the healthcare or home medical equipment industry.

Why You’ll Love This Role

• Meaningful, one‑on‑one work directly supporting patients
• Opportunities to learn respiratory equipment setup and troubleshooting
• Work in Office
• Established healthcare organization with strong support and training

Key Responsibilities

• Provide exceptional customer service to patients, families, referral partners, and caregivers.
• Support general customer service functions as needed within the branch.
• Instruct customers on CPAP/BiPAP setups, downloads, mask fittings, and troubleshooting.
• Assess patient needs and ensure proper equipment placement based on medical requirements.
• Discuss Medicare and insurance coverage requirements with patients, families, and physicians.
• Obtain verbal orders from physicians and verify insurance coverage and prior authorizations.
• Enter patient demographics, medical information, insurance details, and charges into computer systems (Brightree experience a plus).
• Implement changes in treatment plans as prescribed by physicians.
• Troubleshoot patient equipment issues and provide solutions.
• Schedule and complete follow‑up calls, assessments, and home visits for CPAP/BiPAP and other respiratory equipment
• Document all patient interactions, findings, and follow‑up activities.
• Serve as a liaison between CHM, physicians, caregivers, and home care teams.
• Participate in process improvement projects and special assignments.
• Maintain punctual attendance and work assigned hours consistently.
• Perform other duties as assigned.

Qualifications

• 5+ years of customer service experience in a healthcare setting preferred.
• Knowledge of DME preferred.
• Brightree software experience desired (training available).
• Strong written and verbal communication skills with excellent phone etiquette.
• Ability to make sound decisions and problem‑solve in a positive, professional manner.
• Fluent in reading, writing, and speaking English.
• Highly organized with the ability to multitask and manage multiple deadlines.
• Excellent computer and documentation skills.
• High attention to detail and accuracy.
• Motivated, dependable, and a strong team player with excellent interpersonal skills.

Physical Requirements

• Standing, walking, sitting, kneeling, squatting, reaching, twisting, grasping

Work Environment

• Office and retail store setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Monday-Friday 8:30am-5:00pm
40 hours per week