Pap Specialist

Rotech Healthcare Inc.; Spring (TX); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Paid time off

Overtime pay

Bonuses and incentives

Travel reimbursement

Job summary

Rotech Healthcare Inc. is seeking a dedicated PAP Specialist to set up CPAP/BiPAP equipment for patients and provide education and support. This role may operate in states where a licensed Respiratory Therapist is not required.

Responsibilities include patient education, device setup, documentation in EMR, and coordination with clinical teams to ensure timely delivery and optimal patient care. Strong attention to detail and communication are essential.

Qualifications

• High school diploma or GED required.
• Background check and drug screen as applicable.
• Must meet state-specific requirements for non-licensed PAP setup personnel.
• Experience with medical equipment and EMR systems preferred.

Responsibilities

• Set up CPAP/BiPAP equipment for patients per protocols.
• Educate patients on equipment use, cleaning, and maintenance.
• Conduct mask fittings and address comfort/compliance issues.
• Document interactions and setup details in EMR.
• Coordinate with clinical teams and customer service for timely delivery and setup.
• Monitor patient compliance and escalate concerns as needed.
• Maintain inventory of PAP supplies and ensure equipment readiness.

Skills

Communication skills

Attention to detail

Time management

Confidentiality

Independent worker

Team collaboration

English proficiency

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview and Responsibilities

Job Summary: We are seeking a dedicated and detail-oriented PAP Specialist to join our team. This role is responsible for setting up CPAP equipment for patients and providing education and support. This position is available in states where a licensed Respiratory Therapist is not required.

Responsibilities

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
• Educate patients on proper equipment use, cleaning, and maintenance.
• Conduct mask fittings and troubleshoot comfort or compliance issues.
• Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
• Coordinate with clinical teams and customer service to ensure timely delivery and setup.
• Monitor patient compliance data and elevate concerns to clinical leadership as needed.
• Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
• Provide compassionate, patient-centered service in all interactions.
• Perform other duties as assigned.

Qualifications

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
• High school diploma or GED equivalent, required
• Must meet state-specific requirements for non-licensed PAP setup personnel
• Background in the medical field with experience in administrative record management, preferred
• Experience working with medical equipment, preferred
• Familiarity with medical billing processes and reimbursement procedures, preferred
• Knowledge of medical terminology, preferred
• Minimum of one year of related work experience, preferred
• Prior experience in DME, sleep therapy, or patient-facing healthcare roles strongly preferred
• Basic computer proficiency and familiarity with EMR systems
• Knowledge of CPAP/BiPAP equipment and accessories
• Experience with patient education and compliance monitoring
• Bilingual skills a plus.

Skills and Competencies

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
• Ability to perform basic mathematical calculations accurately
• Capable of working independently as well as collaboratively within a team
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
• Self‑motivated, organized, and able to manage time and solve problems using deductive reasoning
• Strong attention to detail with the ability to multi‑task effectively
• Strong English communication skills, both written and verbal

Machines, Equipment and Technical Abilities

• Ability to navigate the internet and conduct online research
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
• Proficiency with email communication platforms
• Working knowledge of Microsoft Outlook, Word, and Excel
• Understands use of all applicable home respiratory equipment and supplies
• Understands use of c‑pap/bi‑pap equipment and supplies
• Mechanically inclined for repair and troubleshooting of equipment

Physical Demands

• Ability to lift and carry office equipment when needed
• Ability to read small print on screens and documents, requiring close vision
• Ability to sit, stand, walk, talk, and listen for extended periods
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Bonus and incentive opportunities
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Florida applicants: Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/