Clinical Solutions Engineer (Subject Matter Expert) - West Coast

SOPHiA GENETICS; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

SOPHiA GENETICS is seeking a Clinical Solutions Engineer to leverage hands-on NGS experience and deep clinical lab operations knowledge in a commercial setting.

This field-based role is performed from a home office with travel across your territory to meet customers, attend conferences, and events. US-based candidates, preferably in the West Coast through Texas region, are encouraged to apply.

Qualifications

• Hands-on wet-lab experience with NGS workflows in a clinical laboratory.
• Understanding of how clinical laboratories operate beyond the bench.
• Experience addressing CAP/CLIA requirements and inspections.
• Involvement with assay implementation or validation.
• Willingness to travel for a customer-facing role.

Responsibilities

• Educate customers on adopting the SOPHiA GENETICS ecosystem based on your NGS and lab operations experience.
• Address customer concerns and explain the impact of assay implementation and validation.
• Partner with sales to answer technical questions and drive informed buying decisions.

Skills

NGS workflows in clinical lab

Clinical laboratory operations

CAP/CLIA requirements

Assay implementation/validation

Willingness to travel

Job description

Do you bring hands‑on next‑generation sequencing (NGS) experience and an understanding of clinical laboratory operations? Have you helped a clinical laboratory navigate CAP/CLIA requirements and bring a new assay into routine use? Do you want to utilise your technical and clinical knowledge within a commercialised environment?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS NORAM Sales team as a Clinical Solutions Engineer and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field‑based role. You'll work from a home office or travel across your territory for customer meetings, conferences and events.

We're looking for someone based in the United States, in the region spanning the West Coast through Texas. In most instances, we look for individuals already living in‑territory, but welcome those actively relocating to the area.

Our Mission

We believe there is a smarter, more data‑driven way to make decisions in healthcare and our cloud‑native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratise data‑driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

You'll help clinical laboratories make informed decisions about purchasing the SOPHiA GENETICS ecosystem, drawing on your hands‑on NGS experience and understanding of laboratory operations, assay implementation and CAP/CLIA requirements. Working alongside sales colleagues, you'll use that knowledge to understand customers' needs, address their concerns and explain what adoption would mean for their laboratory. Your role is to build confidence in the buying decision, not to carry out the implementation.

The value you add

• Build credibility with laboratory teams by connecting to their clinical, technical and operational needs.
• Help prospective customers assess what adoption would involve, using your knowledge of assay implementation, validation and the path to routine use.
• Address buying concerns about CAP/CLIA requirements, documentation and implementation timelines with an understanding of how clinical laboratories work.
• Partner with sales colleagues to answer technical and operational questions and help customers move towards a confident, informed buying decision.

Requirements

• Hands‑on wet‑lab experience with NGS workflows in a clinical laboratory.
• An understanding of how clinical laboratories operate beyond the bench, including the steps needed to introduce and validate a new assay.
• Substantial exposure to CAP/CLIA requirements and inspection processes, with enough involvement to explain their practical impact on laboratory work.
• Experience of assay implementation or validation that helps you understand the challenges laboratories face before going live.
• Willingness to travel for a customer‑facing role.

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

For more information about our Benefits, Virtues, The Recruitment Process, our AI guide and stories from our team about what it's like to work at SOPHiA, view the full posting on our careers page.

Location: Remote - Home Office in Territory (West Coast)

Contract: Permanent