Clinical Solutions Consultant

STERIS IMS; Birmingham (AL); On-site; USD 122,000 - 159,000; Full time

Job summary

A leading company in healthcare solutions seeks a Solutions Architect to support sales through technical expertise and customer analysis. This role requires extensive travel and a strong background in surgical services, providing opportunities for both problem-solving and customer management.

Benefits

Comprehensive and competitive benefits portfolio

Bonus participation

Qualifications

• Bachelor's degree and 12 years in surgical services/sterile processing, or HS diploma and 18+ years.
• Ability to manage improvement projects and client interactions.
• Expertise in sterile processing and excellent communication skills.

Responsibilities

• Analyzes Customer’s business needs to suggest optimal solutions.
• Leads customer solution analysis from the beginning of sales cycles.
• Manages projects and stays updated with industry trends.

Skills

Communication

Presentation Skills

Project Management

Storytelling

Client-facing Role

Education

Bachelor's degree

High School Diploma

Tools

Microsoft Office Suite

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Solutions Architect is responsible for providing support to the sales organization by applying technical expertise across multiple disciplines to understand clients’ specific opportunities and consult on the best approach to achieve strategic goals. The Solutions Architect possesses the art of storytelling to connect with their prospects, demonstrate value, and overcome objections. When working with strategic clients; possesses the know-how to solve major challenges; provides thought leadership for technical innovation; and can drive new revenue for our company. The Solutions Architect thrives on assisting salespeople and the Customers quickly and successfully solve problems, and who’s passionate about playing a pivotal part in helping drive our business forward. This role requires up to 75% nationwide overnight travel.

Duties

• Analyzes Customer’s current state and requirements with a deep understanding of the business needs and goals. This involves assessing business processes, workflows and identifying areas where solutions can be used to improve efficiency and effectiveness.
• Leads the Customer’s Solution Analysis that supports the sales team from the beginning of a sales cycle to understand a client’s overall direction and apply expertise to develop the most optimal solution for the client’s organization.
• Aids in enterprise sales and partnerships in creating a cohesive solution across multiple business units.
• Manages projects, acting as technical advisor to clients while maintaining industry knowledge: The solution architect must stay up to date with the latest industry trends to ensure that the solutions they design are current and relevant.
• Leads the evaluation between different services and products to determine the best fit for the solution. This involves conducting research, assessing the capabilities and limitations, and comparing their risks and benefits.
• Supports the development of cross-functional business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches to grow IP business and meet financial revenue targets.
• Leads the development of emerging solutions to the Solutions Architecture team. Continuously researches emerging technologies and industry trends with the purpose of changes to the existing architecture. Ensures value to the Customer by collaborating with operations team to create and manage project timelines, ensuring that the solution is deliver value to the Customer.
• Develops detailed report, roadmap and executive summary that describes the voice of the Customer, the root causes, solution, risks, specifications, business cases and data models.
• Responsible for ensuring that the solution is of high quality, including performance, reliability, and scalability. The solution is compliant with regulatory and legal requirements, such as industry-specific regulations. This involves identifying risks and issues that could impact the project timeline and developing strategies to mitigate them.
• Responsible for outlining services for Customer proposals in collaboration with the Directors of Business Development, Clinical/Regional Directors, Director of Process Improvement, Professional Services and the Sales Operations team to include but not limited to, the number of resources, timelines, success factors and requirements.

Required Experience

• Bachelor’s degree and 12 years of experience in surgical services, sterile processing, leadership, and/or related industry, or High School Diploma and 18+ years of experience in surgical services, sterile processing/ leadership, and/or related industry.
• Ability to travel extensively to meet the Customers real-time needs.
• Proven ability to manage and lead improvement projects.
• Maintains expertise in sterile processing industry, ensures Customer satisfaction, manages budget responsibilities, and continuously improves.
• Capability to work at an enterprise level to collaborate on solution offerings, products and provide support as needed to STERIS initiatives.
• Actively participates as a member of Instrument Processing leadership team.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent communication and presentation skills, with ability to organize and present complex material in a way that is easy to understand.
• Strong story telling ability. Must be able to captivate internal and external audience.
• Experience in a client-facing role with decision-making authority, root cause analysis, process improvement, and operations management.
• Maintains a valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements.

Pay range for this opportunity is $122,187.50 - $158,125.00.This position is eligible forbonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.