Clinical Skills and Operations Specialist-Dixon Campus

Jefferson Health; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Jefferson is seeking a Clinical Skills and Simulation Operations Specialist to support planning, set up, and delivery of clinical skills labs and simulations at the Horsham campus. You will apply simulation tech, manage equipment, and ensure a safe, efficient environment with infection control in mind.

You will provide real-time IT support during sessions, troubleshoot issues, and maintain equipment. Collaboration across campuses and with external vendors is essential while upholding safety and

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in information technology and/or related field preferred.
• Certified Healthcare Simulation Operations Specialist® (CHSOS®) certification preferred.
• Experience in healthcare/academic settings and IT support is desirable.
• Project management and strong customer service skills are preferred.
• Extensive experience with hardware/software platforms, incl. MS Office.

Responsibilities

• Prepare, set up, and break down clinical labs and simulation activities.
• Provide real-time technical support during sessions.
• Troubleshoot hardware/software issues and update simulation software.
• Maintain simulation equipment including computers, manikins, AV systems, and VR platforms.
• Train faculty and staff on simulation technologies and equipment.
• Manage inventory and maintain logs and reports on usage.

Skills

Diagnostic skills

Troubleshooting

IP networking

Communication

Teamwork

Physical lifting

Simulation hardware knowledge

Education

High school diploma or GED

Bachelor’s degree preferred in IT or related field

Tools

Laderal

Gaumard

CAE

Microsoft Office (Word, PowerPoint, Excel)

AV and simulation equipment

Job description

Job Title

The Clinical Skills and Simulation Operations Specialist (CSSOS) supports the planning, setup, implementation, and delivery of clinical skills labs and simulation activities at the assigned campus location. This role applies simulation and instructional technologies - including computers, audio-visual (AV) systems, networking, clinical task trainers, mid- and high-fidelity manikins, and virtual and shared virtual reality platforms - to ensure effective learning experiences. The specialist maintains a safe, organized, and efficient simulation environment by managing equipment and inventory, adhering to safety and infection control protocols, and supporting faculty and facilitators during simulation sessions. Responsibilities include preparing and breaking down simulation activities, troubleshooting technical issues, and ensuring operational readiness of all equipment and supplies. This role also requires accountability for operational efficiency, protection of student privacy, and effective use of time and resources in lab and simulation settings.

ESSENTIAL FUNCTIONS

• Prepare, set up, and break down clinical skills labs and simulation activities, including equipment, supplies, and technology
• Provide real-time technical support to faculty, staff, and students during simulation sessions
• Troubleshoot and resolve hardware and software issues; install and update applications and simulation software
• Maintain and service simulation equipment, including computers, manikins, AV systems, and emerging technologies (e.g., VR platforms)
• Facilitate simulation scenarios and operate manikins in support of academic programs
• Train faculty and staff on the use and operation of simulation technologies and equipment
• Maintain logs of equipment maintenance, updates, and repairs
• Manage inventory of simulation supplies and equipment, including:
  • o Conducting regular inventory counts of durable and disposable items
  • o Monitoring and tracking inventory levels
  • o Preparing and submitting purchase requests for low‑stock items
  • o Receiving, inspecting, and documenting deliveries
  • o Organizing and maintaining clean, safe storage areas
  • o Investigating and resolving inventory discrepancies
  • o Preparing reports on inventory usage and trends
• Serve as a resource for simulation technology and IT‑related inquiries
• Communicate effectively with the Director of Simulation, campus simulation staff, IT support, external vendors and other stakeholders
• Collaborate with simulation leadership and staff across campuses to ensure consistency and best practices
• Maintain current knowledge of simulation technologies, equipment updates, and industry best practices
• Ensure compliance with safety protocols, including sharps precautions and proper equipment handling and cleanup
• Interact professionally with faculty, staff, students, and visitors in alignment with institutional values
• Perform other duties as assigned

Other Functions and Competencies

• Exceptional diagnostic and troubleshooting skills
• Knowledge of IP networking, and related network services
• Effective professional communication skills (written, verbal, and electronic)
• Ability to effectively work in a team environment
• Working knowledge of simulation products such as Laderal, Gaumard, and CAE
• Physical ability to lift, move, and set up equipment weighing up to 50 pounds without assistance

Educational/Training Requirements

High School Diploma or GED required. Bachelor’s degree in information technology and/or related field preferred.

Certificates, Licenses, and Registration

Certified Healthcare Simulation Operations Specialist® (CHSOS®) certification preferred.

Experience Requirements

Previous professional experience in healthcare, academic institution or related discipline preferred. IT support experience preferred Project management experience preferred Customer service experience and excellent organizational and customer service skills Extensive experience with hardware/software platforms required including Microsoft Office (Word, PowerPoint, and Excel)

Additional Information

Must be able to work evenings and weekends as required by simulation activities This position requires flexibility and adaptability in a dynamic environment with changing priorities and frequent interruptions Additional Qualifications

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 300 Lakeside Drive, Horsham, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

EEO Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

About Thomas Jefferson University

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.