Clinical Site Support Specialist

Ikerian; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Professional growth

International setting

Occasional travel to HQ Switzerland

Job summary

Ikerian AG is seeking an experienced clinician specializing in ophthalmology to manage site relationships, review eligibility, and oversee deliverables for clinical projects in the US. You will liaise with sponsors, coordinate with data science, and advise on ophthalmic criteria with the team.

The role requires 5+ years in ophthalmology, project management experience, and strong English communication. Travel up to 25% and collaboration within an international team are expected.

Qualifications

• Minimum 5 years in ophthalmology clinical capacity with retina focus.
• 1+ year of project management experience.
• Associates Degree, COT/COA or equivalent.
• Entrepreneurial and collaborative mindset.
• CRC experience is nice to have.
• Excellent verbal and written English communication skills.
• Knowledge of GCP, GDPR, and related policies.
• Willingness to travel up to 25%.
• Strong customer service and relationship nurturing.
• Ability to work independently and as part of a team.

Responsibilities

• Manage site relationships for awarded projects.
• Review EHR records per sponsor protocols and eligibility criteria.
• Deliverables to sites tailored as needed and contractually agreed to.
• Serve as ophthalmology SME for collaboration on ophthalmic criteria with the team.
• Attend key conferences to build and maintain site relationships.
• Serve as US POC for Candidate Identification projects.

Skills

Ophthalmology expertise

Project management

English communication

Relationship management

Team collaboration

Education

Associates Degree or equivalent

Certified Ophthalmic Technician (COT/COA)

Tools

CRM software

EHR systems

Job description

Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare.

Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare.

Job Description

We are looking for an experienced clinician who is well versed in all aspects of ophthalmology. This person will be responsible for building relationships with a clinical site's research coordinators and PI's, performing a medical record review of pre-identified patients to evaluate clinical trial eligibility based on a sponsor's protocol, delivering the results to the sites, and monitoring and collecting the outcomes. You will also be responsible for managing the sponsor relationship as it pertains to the individual project, updating them and meeting with them as contractually agreed, and knowing when to include a commercial team member or point of escalation if needed.

This role will work closely with our data science and research team to ensure quality and accuracy of client deliverables as well as serving as an SME for consulting on eligibility criteria when needed.

Additional tasks may be assigned based on necessity, so the ability to remain flexible and be willing to assume additional responsibilities as our company grows is a must.

Key Responsibilities

• Manage site relationships for awarded projects
• Review EHR records as it pertains to sponsor protocols and eligibility criteria
• manage deliverable to sites, tailoring as needed and as contractually agreed to ensure positive relationships and outcomes for both sites and sponsors
• Serve as an ophthalmology SME for collaboration and adjudication on ophthalmic or medical criteria with our research and data science team, for both awarded and no awarded work
• Attend key conferences to help build and maintain relationships with sites and coordinators, facilitating confidence in our services to them
• Serve as a US POC for our US sites as related to Candidate Identification projects

Requirements

• A minimum of 5 years in the ophthalmology field in a clinical capacity, with special focus on retina
• 1 or more years of project management experience
• Associates Degree, Completion of a Certified Ophthalmic Technician Program, COT, COA, or equivalent experience
• Demonstrated entrepreneurial and collaborative mindset
• Experience as a CRC is nice to have, but not required
• Excellent verbal and written English communication skills
• Knowledgeable in industry best practices as related to GCP, GDPR, and other relevant policies
• Willing and able to travel up to 25% of the time
• Strong customer service skills with an eye for detail and ability to nurture relationships
• Ability to work independently and as part of a team

Benefits

• A chance to be part of an exceptional team driving innovation in healthcare
• A competitive salary in a supportive work environment that fosters work-life balance
• Opportunities for professional growth and development in an international setting
• A culture of collaboration and inclusion, which is fundamental to our ethos
• Occasional travel to our HQ in Switzerland, immersing you in our core operations and company culture