Clinical Services Manager

TapestryHealth; United States; À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

Talantir is seeking a Clinical Services Manager to oversee the Nurse Practitioner team, focusing on performance, documentation accuracy, and clinical excellence. You will collaborate with medical leadership, training, and operations to drive process improvements and key departmental initiatives.

You will lead onboarding and ongoing education for NPs, ensure regulatory compliance, and coordinate with partner buildings to maintain high-quality patient care. Travel 1–2x may be required.

Qualifications

• Bachelor’s degree or equivalent clinical experience.
• Active APPR licensure.
• Minimum of 3 years of experience leading and managing clinical team members.
• Ability to travel roughly 1–2x as needed.

Responsabilités

• Provide day-to-day oversight and operational support of the Nurse Practitioner team.
• Serve as an escalation point for clinical, operational, and performance-related issues.
• Support adherence to clinical standards, regulatory requirements, and policies.
• Support accurate and timely clinical documentation, including coding and responses to inquiries.
• Monitor team productivity, caseloads, and performance benchmarks.
• Develop corrective action plans with medical leadership.
• Ensure adequate coverage for onsite providers.
• Lead onboarding and training of newly hired NPs; travel for on-site coverage as needed.
• Develop and deliver education modules, in-service sessions, and ongoing clinical pearls.
• Identify knowledge gaps and implement educational solutions.
• Participate in process improvement and drive key clinical initiatives.
• Liaise with partner buildings and staff to strengthen relationships.

Connaissances

Clinical leadership

Team management

Documentation oversight

Travel readiness

Performance monitoring

Formation

Bachelor’s degree or equivalent

APPR licensure

Description du poste

Reports To: Medical Regional Director

Department: Clinical Services

Job Title: Clinical Services Manager – Nurse Practitioner Team

Position Summary

The Clinical Services Manager provides support for the oversight, performance management, and clinical excellence of the Nurse Practitioner (NP) team. This role focuses on performance monitoring, clinical quality support, documentation accuracy and operational consistency. The Clinical Services Manager collaborates closely with medical leadership, training, and operations to drive process improvement, education, and key departmental initiatives.

Key Responsibilities

Clinical & Team Leadership

• Provide day-to-day oversight and operational support of the Nurse Practitioner team.
• Serve as an escalation point for clinical, operational, and performance-related issues.
• Support adherence to compliance with clinical standards, regulatory requirements, and organizational policies.
• Support accurate and timely clinical documentation, including diagnosis coding and responses to insurance inquiries.

Productivity & Performance Management

• Monitor team productivity, caseload expectations, and performance benchmarks.
• Partner with medical leadership to develop and formalize corrective action plans in alignment with productivity and quality goals.
• Ensure adequate coverage for onsite providers.
• Monitor documentation accuracy and coding practices to support reimbursement and audit readiness

Training & Development

• Lead onboarding and training of newly hired Nurse Practitioners. This may include traveling to on site for coverage and training.
• Collaborate with the Training Team to develop and deliver Tapestry Education, including:
  • Clinical modules for Nurse Practitioners practicing in partner buildings.
  • Monthly in-service education for clinical staff within buildings.
  • Ongoing “clinical pearls” and educational content to enhance NP clinical practice.
• Identify knowledge gaps and proactively implement educational solutions.

Process Improvement & Strategic Initiatives

• Participate in and lead departmental process improvement efforts.
• Support implementation of key clinical and operational initiatives.
• Provide feedback to leadership on workflow efficiency, provider experience, and patient outcomes.

Facility & Stakeholder Collaboration

• Liaise with current and new partner buildings to strengthen clinical and operational relationships.
• Serve as a clinical resource to building leadership and staff.
• Support smooth onboarding of new buildings and providers into established workflows.

Required Qualifications

• Bachelor’s degree or equivalent clinical experience
• Active APPR licensure
• Minimum of 3 years of experience leading and managing clinical team members
• Deep knowledge of clinical operations, documentation standards, and patient experience
• Ability to travel as needed roughly 1-2xc

Preferred Qualifications

• Strong background in productivity management, coding, and insurance-related clinical inquiries
• Demonstrated success in training development and clinical education initiatives

Key Competencies

• Strong clinical judgment and leadership presence
• Ability to manage performance while supporting professional development
• Excellent communication and relationship-building skills
• Data-driven approach to productivity, quality, and outcomes
• Organized, proactive, and comfortable managing change

Compensation

This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.