Clinical Services Manager

Now Optics; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Stanton Optical in Greensboro, NC seeks a Clinical Services Manager to supervise the store team and support clinical goals under the Clinical Operations Department. You will often act as Manager on Duty to help meet store objectives, align patient care with brand standards and drive exceptional service.

The role emphasizes coaching Doctor Technicians, maintaining patient records, and ensuring training and certification requirements are met while supporting revenue and customer satisfaction

Qualifications

• 1 year of retail management or clinical leadership experience.
• Strong communication skills.
• Mentoring and training others.
• Flexibility to adapt to changing schedules.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Responsibilities

• Greet patients and identify needs to ensure a memorable experience while informing them about products and services.
• Drive sales to meet store revenue goals while maintaining excellent customer service.
• Resolve customer issues and train staff on troubleshooting techniques.
• Supervise Doctor Technicians on diagnostic pre-testing, local mode and digital refraction.
• Ensure training guidelines and clinical standards are followed per Physicians Eyecare Group.
• Maintain accurate patient records in HIPAA-compliant manner.
• Maintain store brand standards and housekeeping.
• Coach Doctor Technicians and cross-trained staff on contact lens procedures.
• Oversee contact lens orders and diagnostic lens inventory weekly.

Skills

Retail management

Clinical leadership

Communication

Mentoring

Scheduling

Office tools

Optical/clinical experience

Education

Associate degree

Job description

Current job opportunities are posted here as they become available.

About us

Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
• Empowerment: We see empowerment as making purpose-driven decisions to support the company’s vision, showing appreciation for others, and taking care of the individuals we serve.

Vision

Modernizing the eye care experience for all people

Mission

Making eye care easy

Values

iCARE

Duties & Responsibilities

As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores� goals and support the stores� operational and sales goals.

Goals include

• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
• Provide supervision, direction and guidance to the Doctor�s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements , and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
• Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
• Ensure store brand standards by performing basic housekeeping duties when necessary.
• Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.

Key Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.