Clinical Services Manager

Now Optics; Erie (Erie County); On-site; USD 70,000 - 95,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to supervise the store team and support clinical goals under the Clinical Operations Department, often serving as Manager on Duty to achieve store targets.

The role includes coaching Doctor Technicians on diagnostic pre-testing, local mode, and digital refraction, while ensuring HIPAA-compliant patient records and adherence to PEG standards.

Qualifications

• 1 year retail management or clinical leadership experience.
• Associate degree or higher required or pursuing equivalent program.
• Strong communication and teamwork abilities.
• Mentor/train others and adapt to changing schedules.
• Knowledge of MS Word and Google Docs beneficial.
• Optical/clinical background preferred but not required.

Responsibilities

• Supervise store team and support clinical goals with guidance from Clinical Operations.
• Act as Manager on Duty to achieve store revenue and service targets.
• Coach Doctor Technicians on Diagnostic Pre-Testing, Local Mode and Digital Refraction.
• Ensure training guidelines and PEG clinical standards are followed.
• Maintain accurate patient records and HIPAA compliance.
• Uphold store brand standards and assist with routine housekeeping.
• Train cross-trained staff on contact lens insertion/removal protocols.
• Oversee diagnostic contact lens trials and inventory management weekly.

Skills

Retail management

Clinical leadership

Communication

Mentoring

Adaptability

Office tools

Optical/clinical experience

Education

Associate degree

Tools

MS Word

Google Docs

Job description

Current job opportunities are posted here as they become available.

About us

Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
• Empowerment: We see empowerment as making purpose-driven decisions to support the company’s vision, showing appreciation for others, and taking care of the individuals we serve.

Vision

Modernizing the eye care experience for all people

Mission

Making eye care easy

Values

iCARE

Duties & Responsibilities

As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores� goals and support the stores� operational and sales goals.

Goals include

• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
• Provide supervision, direction and guidance to the Doctor�s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements , and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
• Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
• Ensure store brand standards by performing basic housekeeping duties when necessary.
• Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.

Key Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.