Clinical Services Manager

BD; Cleveland (OH); Remote; USD 109,000 - 181,000; Full time

Job summary

A leading global medical technology company is seeking a Clinical Services Group Manager to lead the integration of clinical practice strategies across hospitals. Responsibilities include managing process improvements, developing strategies with leadership, and extensive travel (80-90%). A Bachelor's Degree and significant healthcare management experience are required, along with exceptional communication and project management skills. This position offers a competitive salary range and a vital role in enhancing patient care.

Qualifications

• 8 years of previous related experience with direct healthcare management of large clinical organizations required.
• Experience managing a large clinical staff, particularly in pediatric and PICU settings preferred.

Responsibilities

• Develop and lead focused process improvement initiatives.
• Function as a knowledgeable source for internal and external customers.
• Manage and perform other incidental duties as assigned.

Skills

Facilitation

Presentation

Project management

MS Office Suite

Problem-solving

Relationship management

Education

Bachelor's Degree in Healthcare Administration, Nursing

Master's Degree or equivalent experience

Job description

Job Summary

At BD, we are seeking a highly motivated and experienced Clinical Services Group Manager to lead our efforts in integrating complex clinical practice strategies for sustained improvement of patient care. In this pivotal role, you will create and drive the implementation of customized clinical processes and systems across assigned hospitals and hospital systems, fostering positive adoption and demonstrating improved patient outcomes.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities

• Develop and lead focused process improvement initiatives to ensure positive system hospital adoption of processes and products, demonstrating improved patient outcomes.

• Function as a knowledgeable source for internal and external customers, applying insights from direct clinician interactions and relationships to offer relevant input in key conversations.

• Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems.

• Perform research, work closely with data specialists, establish strategies for essential data points, and communicate initial and final findings to relevant individuals.

• Manage and perform other incidental duties as assigned.

• This position requires extensive travel, approximately 80–90% of the time, including extended assignments (up to 90 days) at hospitals across the United States. While we aim to keep assignments regional, candidates must be prepared for frequent overnight travel, schedule changes, and extended time away from home.

Education and Experience

Bachelor's Degree in Healthcare Administration, Nursing, or related field, with 8 years of previous related experience with direct healthcare management of large clinical organizations required. Master's Degree or equivalent 6 years of experience preferred. Experience with quality performance, clinical process design, and/or sophisticated clinical pathways preferred. Experience managing a large clinical staff, acute pediatric experience, and PICU experience preferred.

Additional Skills

• Excellent facilitation, presentation, project management, and MS Office Suite skills.

• Proven expertise in written and verbal communication, interpersonal relationships, consultative abilities, influencing, and relationship management.

• Ability to work well in a multi-cultural environment and matrix organization.

• Ability to relate to physicians, nurses, and senior-level healthcare managers.

• Demonstrated problem-solving and critical thinking skills.

• Extensive knowledge of BD policies, procedures, guidelines, hospital-based systems, and lean processes.

• Extensive understanding of creating, implementing, and managing hospital protocols, quality systems, current clinical research, and governmental policies and regulations.

• Ability to manage confidential information with discretion and strict attention to detail.

• Ability to interact professionally with all organizational levels and manage competing priorities in a fast-paced environment.

• Ability to work in a team environment, including serving as a consultant to management.

• Open to extensive travel (80–90%) and long-term assignments (up to 90 days) at hospitals throughout the U.S.; should be comfortable with regular travel, flexible schedules, and adaptability beyond home region.

• Adhere to all company rules and requirements, including pandemic protocols and Environmental Health & Safety rules.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit the text below, noting that the original site URL has been adjusted for formatting purposes:

BD Careers site: BD.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location: USA CA - Irvine Laguna Canyon; Additional Locations: NA; Work Shift: NA (United States of America)

Compensation

For information on compensation and benefits, see the BD Careers Site under Our Commitment to You. Salary ranges vary by location and role; the final offered salary is based on experience, education, skills, and the actual work location.

Salary Range Information

$109,700.00 - $180,800.00 USD Annual