Clinical Services: Clinical Services Customer/Technical Support Associate Parsippany, NJ, United States

Canfieldimaging; New Jersey; Vor Ort; USD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Discretionary bonus

401(k) with employer match (50%)

Paid time off

Zusammenfassung

Canfield Scientific, Inc. is seeking a Clinical Services Customer/Technical Support Associate to support our clinical photography systems (2D and 3D) within study teams. You will provide Tier-1 technical assistance to project groups and collaborate across software, hardware, and network issues.

You will perform remote updates, assist with testing, and ensure study configurations meet requirements. A strong communicator who thrives on multi-project work will fit well.

Qualifikationen

• Bachelor's or Associate’s degree in a technical field or at least three years' applicable work experience.
• Experience troubleshooting MS Windows applications and hardware peripherals.
• Experience working with clients, analyzing needs, and delivering solutions.
• Ability to observe workflows, diagnose problems, and propose improvements.
• Basic TCP/IP networking and remote assistance experience.
• Willingness to learn new technologies; photography knowledge is a plus.

Aufgaben

• Provide Tier-1 technical support for Canfield clinical photography systems (2D and 3D).
• Troubleshoot software, hardware, and network issues and perform disaster recovery for field systems.
• Perform remote updates/upgrades for field-deployed systems.
• Support in-house software systems used to create and monitor clinical studies.
• Conduct User Acceptance Testing to verify configuration and performance before deployment.

Kenntnisse

Troubleshooting Windows applications

Hardware peripherals troubleshooting

TCP/IP networking

Remote assistance

Client interaction / communication

Photography knowledge (advantage)

Ausbildung

Bachelor's or Associate's degree in a technical field

3+ years of applicable work experience

Jobbeschreibung

Clinical Services:
Clinical Services Customer/Technical Support Associate

We are looking for a Clinical Services Customer/Technical Support Associate for custom medical photography computer systems used in clinical studies. The ideal candidate is one who works efficiently on multiple projects simultaneously, has strong communication skills, and can follow a project through from start to completion.

Job Description:

• Work with the Canfield clinical project teams providing Tier-1 technical support for medical photography systems, both 2D and 3D
• Troubleshoot software, hardware, and network issues as well as disaster recovery for field-deployed systems
• Complete updates and upgrades remotely for field-deployed systems
• Provide technical support for in-house software systems used to create and monitor clinical studies
• Perform User Acceptance Testing for medical photography systems to ensure correct study-specific configuration/performance prior to deployment

Core Requirements:

• Bachelor's or Associate’s degree in a technical field or at least three years' applicable work experience
• Demonstrated experience in troubleshooting MS Windows applications and hardware peripherals
• Experience in working with internal and external clients, analyzing needs, identifying potential issues, and following through with solutions
• Capacity to observe workflows and diagnose problems, as well as propose improvements
• Demonstrated experience in basic TCP/IP Networking and remote assistance
• Willingness to embrace new technologies and think “outside-the-box”
• IT or technical consulting experience is a plus
• Photography knowledge/background is advantageous

Canfield Scientific, Inc. is a core imaging lab providing custom photographic systems, image monitoring, and centralized analysis services for the pharmaceutical, biotechnology and cosmetics industries supporting global clinical trials providing primary endpoint data and supporting documentation. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $60,000.00 - $75,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield's imaging equipment leads the industry providing high-quality, registered, reproducible clinical images. This, together with proactive clinical image monitoring and a world class quality assurance regimen, sets the gold standard in image quality for clinical studies.