Clinical Services: Clinical Services Customer/Technical Support Associate Parsippany, NJ, United States

Imagingexcellencesymposium; Parsippany-Troy Hills (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Discretionary bonus

Paid time off

Job summary

Canfield Scientific, Inc. in Parsippany, NJ, is seeking a Clinical Services Customer/Technical Support Associate to join our medical photography systems team. You will provide Tier-1 support for 2D and 3D systems and work with project teams to resolve issues from start to finish.

The role emphasizes strong communication, remote troubleshooting, and collaboration with clients; familiarity with Windows, TCP/IP, and imaging workflows is a plus, and photography knowledge is advantageous.

Qualifications

• Bachelor's or Associate’s degree in a technical field or 3+ years' related work experience.
• Experience troubleshooting MS Windows applications and hardware peripherals.
• Experience working with clients, analyzing needs, and delivering solutions.
• Ability to observe workflows, diagnose issues, and suggest improvements.
• Basic TCP/IP networking knowledge and remote assistance experience.
• Photography knowledge is advantageous.

Responsibilities

• Provide Tier-1 technical support for medical photography systems (2D and 3D).
• Troubleshoot software, hardware, and network issues; disaster recovery for field systems.
• Complete updates and upgrades remotely for field-deployed systems.
• Support in-house software for clinical studies.
• Perform User Acceptance Testing for study-specific configuration.

Skills

Communication

Troubleshooting

Client interaction

Remote assistance

Education

Bachelor's/Associate’s degree in technical field or 3+ years experience

Tools

MS Windows

Remote support tools

Networking hardware

Job description

Clinical Services:
Clinical Services Customer/Technical Support Associate

We are looking for a Clinical Services Customer/Technical Support Associate for custom medical photography computer systems used in clinical studies. The ideal candidate is one who works efficiently on multiple projects simultaneously, has strong communication skills, and can follow a project through from start to completion.

Job Description:

• Work with the Canfield clinical project teams providing Tier-1 technical support for medical photography systems, both 2D and 3D
• Troubleshoot software, hardware, and network issues as well as disaster recovery for field-deployed systems
• Complete updates and upgrades remotely for field-deployed systems
• Provide technical support for in-house software systems used to create and monitor clinical studies
• Perform User Acceptance Testing for medical photography systems to ensure correct study-specific configuration/performance prior to deployment

Core Requirements:

• Bachelor's or Associate’s degree in a technical field or at least three years' applicable work experience
• Demonstrated experience in troubleshooting MS Windows applications and hardware peripherals
• Experience in working with internal and external clients, analyzing needs, identifying potential issues, and following through with solutions
• Capacity to observe workflows and diagnose problems, as well as propose improvements
• Demonstrated experience in basic TCP/IP Networking and remote assistance
• Willingness to embrace new technologies and think “outside-the-box”
• IT or technical consulting experience is a plus
• Photography knowledge/background is advantageous

Canfield Scientific, Inc. is a core imaging lab providing custom photographic systems, image monitoring, and centralized analysis services for the pharmaceutical, biotechnology and cosmetics industries supporting global clinical trials providing primary endpoint data and supporting documentation. Canfield offers comprehensive benefits to its eligible full‑time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $60,000.00 - $75,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield's imaging equipment leads the industry providing high-quality, registered, reproducible clinical images. This, together with proactive clinical image monitoring and a world class quality assurance regimen, sets the gold standard in image quality for clinical studies.