Patient Care Associate (Trainee) - Neurology

Washington University in St. Louis; St. Louis (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Up to 22 days vacation

10 paid holidays

Competitive health insurance

Metro transit U-Pass

Tuition assistance via WashU 403(b)

Job summary

Washington University in St. Louis is seeking a student intern to support administrative and clinical duties under supervision.

You will schedule appointments, maintain medical records, handle patient billing and coding, and assist with vital signs and patient preparation for examinations. The position involves basic laboratory tasks, patient interactions, and coordination of file management within a clinical setting.

Qualifications

• High school diploma or equivalent required.
• ACLS/BLS certifications listed optional or preferred.
• No specific work experience required.

Responsibilities

• Provides clerical and administrative support, including answering phones and scheduling.
• Prepares treatment rooms and sterilizes equipment.
• Interviews patients to gather medical information and schedule activities.
• Explains procedures, medications, and instructions to patients.
• Collects blood and other specimens and prepares them for testing.
• May perform routine laboratory tests and analyses.
• Performs other duties as assigned.

Skills

File maintenance

Healthcare environments

Interpersonal communication

Medical terminology

Microsoft Office

Office administration

Office procedures

Oral communications

Patient interactions

Education

High school diploma

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

This is a student intern role. Performs select administrative and certain clinical duties under the direction of a licensed healthcare professional; administrative duties may include scheduling appointments, maintaining medical records, patient billing, and coding medical information for insurance purposes; clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and providing medical attention as directed by physician or nursing staff.

Primary Duties & Responsibilities

• Provides clerical and administrative support, including answering phones, setting schedules and meetings, typing documents, filing and back-up support for others.
• Prepares treatment rooms for patient examinations, keeping the rooms neat and clean; cleans and sterilizes equipment, instruments, rooms, etc. and appropriately disposes of contaminated supplies.
• Interviews patients via phone or in person to obtain medical information or schedule various activities; creates, updates and coordinates various medical records and files.
• Interacts with patients providing various routine information such as explaining treatment procedures, medications, diets or various pre-established instructions to patients.
• Collects blood, tissue or other laboratory specimens, logs the specimens and prepares them for testing; may measure patient vital signs, weight and height.
• May perform routine laboratory tests and sample analyses.
• May show patients to examination rooms and prepare them for the physician.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.
• Occasional lifting (25 lbs or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.
• Simple hand tools.

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

• Advanced Cardiovascular Life Support (ACLS) - American Heart Association
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No specific work experience is required for this position.

No additional work experience unless stated elsewhere in the job posting.

Skills

File Maintenance, Healthcare Environments, Interpersonal Communication, Medical Terminology, Microsoft Office, Office Administration, Office Procedures, Oral Communications, Patient Interactions

Driver's License

A driver's license is not required for this position.

More About This Job

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

• Some college or medical assistant school training.

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

Grade

C03-H

Salary Range

$15.25 - $21.33 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.