Clinical Service Director, Vision

phc; Petaluma (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

PHC is seeking a Clinical Service Director, Vision to lead a team of providers and staff in delivering high-quality vision health care at the Petaluma Health Center system. You will oversee clinical operations, recruit and retain talent, and collaborate with leaders across the organization to enhance access, quality, and patient outcomes.

The role requires optometry leadership experience, California licensure, and a track record of program development and interdisciplinary collaboration in a

Qualifications

• OD degree required and licensed to practice in California.
• Experience supervising an optometry office or owning an optometry business.
• Experience using ophthalmic medicines and managing ocular pathology.

Responsibilities

• Provide clinical and operational oversight for Vision Services.
• Lead provider performance reviews and competency evaluations.
• Recruit and retain providers and support staff.
• Coordinate care across Eye Care Institute, North Bay Eye, and related centers.
• Lead quality improvement initiatives and drive care delivery innovations.

Skills

EMR proficiency

Budgeting and reporting

Leadership and team oversight

Education

Doctor of Optometry (O.D.)

Tools

Excel

Word

Job description

Summary

The Clinical Service Director, Vision lead a team of providers and staff in provision of high quality and timely vision health care. The Director collaborates to ensure access to care, improve clinical quality, decrease clinical risk, implement improvement initiatives and innovations, and recruit and retain providers and staff for his/her team. The Director provides clinical oversight and operational oversight, working closely with other leaders across the organization.

Areas of Responsibility

Clinical

• Diagnosis of visual and ocular problems through external and internal physical examination of the eye and adnexa; detection of neuromuscular impairment or anomalies of binocular function, treatment of visual disorders through the prescription of corrective lenses and basic vision training and pharmacological means
• Treatment of unusual and/or complex visual and ocular disorders through the application of advanced optometric techniques
• Diagnose and manage optometric and ocular medical problems and advise members of the medical staff concerning ocular conditions and the interpretation of vision testing results and recommend test procedures most likely to solve diagnostic problems
• Receive referrals from other health care professionals for specialty consultation and continued management of ocular disease for coordinating medical eye care with other physicians as appropriate
• Assign 'in house' referrals to specialties within the Petaluma/Rohnert Park Health Centers to include ophthalmology, primary care, dental, mental health, etc. Refer patients appropriately for tertiary vison care to the Eye Care Institute, North Bay Eye, North Bay Vitreoretinal Consultants, or Lion's Eye Foundation
• Other duties as assigned

Leadership Responsibilities

• Conducts provider performance reviews and competency evaluations via chart audit, direct observation, and analysis of patient and staff satisfaction surveys for Vision providers. Reviews results on a quarterly basis and collaborates with providers to set development goals and improvement plans
• Ensures all support staff have successfully completed competencies according to role and addresses any deficiencies. Supervises the dispensing/fitting of glasses/contacts
• Assists in recruitment of new providers and support staff and oversees maintenance of programs for provider retention
• Trains new providers and support staff in the organization's delivery of patient care
• Assists the CMO in strategic planning and utilization of Vision Services at the health center
• Implements policies and procedures related to provision of care by Vision providers
• Ensures organizational goals in quality health care, provider access, and provider productivity are met by evaluating and managing provider schedules and operational and clinical reports
• Collaborates with other Directors and Leaders to lead team in initiatives of clinical systems improvements, health information technology innovations, and new methods of care delivery
• Conducts regular team meetings for purposes of quality improvement in patient care, provider and staff education, and establishment of policies and procedures
• Participate in Operations Meetings, Associate Director Meetings, and other management or quality meetings as assigned by CMO

Inventory

• Monitors and maintains optometric equipment for functionality, safety and calibration
• Orders appropriate diagnostic and therapeutic pharmaceuticals and ensure compliance with expiration dates and storage
• Orders resupply of needed office material (mydriatic glasses, tissues, artificial tears) as appropriate
• Review and sign off on eye glass/contact inventory ordering and budget

Education/Experience

• Doctor of Optometry (O.D.)
• Experienced practitioner who has supervised an optometry office and/or owned an optometry business, including optical suite
• Experience using all forms of topical ophthalmic therapeutic medicines as well as oral therapeutic medicines to manage ocular pathology and trauma that are allowed under California State law
• Experience treating unusual and/or complex visual and ocular disorders through the application of advanced optometric technique

Desired Skills

• Ability to work fluidly with electronic medical records
• Skills in Office Suite: Excel, Word
• Understanding of budgeting and operational reports

Licenses and Certifications

• Active State of California Optometrist license
• Active Federal DEA registration, if prescribing codeine with compounds or hydrocodone with compounds
• Active Basic Life Support (BLS) certification
• Candidate must be able to successfully meet PHC's credentialing and privileging requirements

Language Skills

Ability to communicate effectively, collaborate with co-workers and management, and deal with others effectively and professionally under pressure. Bilingual in English and Spanish, both written and verbal preferred.