Clinical / Service Delivery Technology Engineer III, Medical Instrumentation

Kaiser Permanente; Honolulu (HI); On-site; USD 65,000 - 95,000; Full time

Job summary

Kaiser Permanente is seeking a skilled Medical Instrumentation Field Service Technician responsible for corrective repairs, preventive maintenance, acceptance testing, and calibrations.

You will install standard and non-standard medical instrumentation, document activities in the maintenance system, and collaborate with care teams to ensure device readiness and reliability across facilities.

Qualifications

• Associates degree or vocational certificate in Electronic Service or related field.
• 3+ years in medical technology field service with medical devices and systems, or 4+ years in a related field.
• Competency in documentation and preventive maintenance practices.

Responsibilities

• Build effective relationships and provide resources and expertise to coworkers and members.
• Autonomously complete work using up-to-date subject area expertise; follow procedures and policies.
• Maintain documentation in the maintenance management system and manage inventory for parts and tools.
• Perform preventive maintenance and inspections on standard and non-standard medical equipment and software.

Skills

Field service experience

Education

Associates degree or vocational certificate in Electronic Service, or related field

Vendor training certificate in related systems

Job description

Job Summary:

In addition to the responsibilities listed below, this position is responsible for performing standard and non-standard corrective repairs, preventive maintenance, and acceptance testing on all medical instrumentation; ensuring medical instrumentation is calibrated at the appropriate interval with minimal day-to-day oversight; and performing installations of standard and non-standard medical instrumentation.

Essential Responsibilities:

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Ensures that documentation is adequately maintained by: documenting ones action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with reviews both during and at completion; documenting standards, procedures and protocols for all major processes and upholding all standards with minimal day-to-day oversight; and maintaining adequate parts of inventory for medical devices and software with minimal day-to-day oversight.
• Conducts ongoing preventative maintenance of medical equipment by: performing inspections and functionality tests of standard and non-standard medical equipment (e.g., integrated, interoperable) medical devices and software with minimal direction; assisting with scheduled preventative maintenance of routine and non-routine medical equipment and software (e.g., replacing parts) in collaboration with team members; responding to a variety of requests for maintenance that may require judgment and discretion; and maintaining comprehensive foundational awareness of the status of ongoing preventative maintenance activities, problems, and concerns.

Minimum Qualifications:

• Associates degree or vocational certificate in Electronic Service, or related field AND Minimum three (3) years experience in medical technology field service with medical devices and systems or a directly related field OR Minimum four (4) years of experience in medical technology field service with medical devices and systems, or a directly related field.

Preferred Qualifications:

• Two (2) years of experience in field service of medical instrumentation.
• Certificate of Vendor Training involving directly related systems.