Clinical / Service Delivery Tech Engineer III, Medical Imaging

Kaiser Permanente; Hyattsville (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Kaiser Permanente in the United States is seeking a qualified field service professional to assist with corrective repairs, preventive maintenance, and acceptance testing on diagnostic imaging systems, and to perform installations of imaging equipment and associated software.

You will document actions, maintain inventories, and collaborate across departments to support timely, safe, and reliable medical devices and systems.

Qualifications

• Associates degree or vocational certificate in Electronic Service, or related field.
• Minimum three (3) years experience in medical technology field service with medical devices and systems OR Minimum four (4) years of experience in medical technology field service with medical devices and systems, or a directly related field.

Responsibilities

• Develop effective relationships with coworkers and members, mentoring, and adapting to change.
• Complete work autonomously using up-to-date expertise to solve problems and support projects.
• Document actions in the maintenance management system and maintain inventory for medical devices.
• Conduct ongoing preventative maintenance, inspections, testing, and installation activities.

Education

Associates degree or vocational certificate in Electronic Service

Job description

Job Summary

In addition to the responsibilities listed below, this position is responsible for assisting with standard and non-standard corrective repairs, routine preventive maintenance, and acceptance testing on all diagnostic imaging systems; preparing diagnostic imaging studies to be transferred to digital imaging environment with minimal day-to-day oversight; and performing installations of standard and non-standard diagnostic imaging systems, electronic image transfer systems, and associated equipment.

Essential Responsibilities

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Ensures that documentation is adequately maintained by: documenting ones action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with reviews both during and at completion; documenting standards, procedures and protocols for all major processes and upholding all standards with minimal day-to-day oversight; and maintaining adequate parts of inventory for medical devices and software with minimal day-to-day oversight.
• Conducts ongoing preventative maintenance of medical equipment by: performing inspections and functionality tests of standard and non-standard medical equipment (e.g., integrated, interoperable) medical devices and software with minimal direction; assisting with scheduled preventative maintenance of routine and non-routine medical equipment and software (e.g., replacing parts) in collaboration with team members; responding to a variety of requests for maintenance that may require judgment and discretion; and maintaining comprehensive foundational awareness of the status of ongoing preventative maintenance activities, problems, and concerns.

Minimum Qualifications

• Associates degree or vocational certificate in Electronic Service, or related field AND Minimum three (3) years experience in medical technology field service with medical devices and systems or a directly related field OR Minimum four (4) years of experience in medical technology field service with medical devices and systems, or a directly related field.

Preferred Qualifications

• Certificate of Vendor Training involving directly related systems.