Clinical Service Center Pharmacist

Clarest Health; Troy (OH); Hybrid; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

Telemedicine access

401k with company match

Closed‑door Pharmacy—no face‑to‑face

Referral bonuses

Life Insurance

Growth opportunities

Job summary

Clarest Health’s Remedi SeniorCare division seeks a Clinical Service Center Pharmacist in Troy, OH. You will oversee clinical claim reject activity, recommend formulary alternatives, and review prior authorization documentation.

You’ll guide CSC Technicians and collaborate with LTC departments to achieve daily goals while adhering to state and federal regulations. The role requires a PharmD, Ohio licensure progress, and strong regulatory knowledge, with a mix of remote and onsite

Qualifications

• PharmD required.
• Must be eligible for pharmacist licensure and actively working toward licensure in Ohio.
• License must be in good standing.

Responsibilities

• Oversee clinical claim reject activity.
• Make clinically comparable formulary alternative recommendations.
• Review and approve clinical documentation for prior authorization submissions.
• Instruct CSC Technicians on actions to resolve rejected claims with insurers.
• Collaborate with LTC departments to meet daily volume, quality, and service goals.
• Communicate with customers, insurers, and internal staff to resolve rejected claims.
• Maintain organized CSC documentation related to ATI or claims management.
• Demonstrate superior customer service with internal and external customers.
• Support department goals with Director and Technicians; contribute to initiatives.

Skills

Attention to detail

Organizational skills

Clinical knowledge

Regulatory compliance

Problem solving

Time management

Technical systems

Continuous learning

Communication skills

Interpersonal skills

Education

Doctor of Pharmacy (PharmD)

Pharmacist licensure in Ohio

Job description

Description

Remedi SeniorCare (a division of Clarest Health) is a leading pharmacy innovator dedicated to servicing long‑term care facilities and senior living communities. Our mission is to provide exceptional person‑centered care through advanced technology solutions and clinical expertise. As a part of the Remedi team, you'll be contributing to a mission‑driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation. The Clinical Service Center Pharmacist works in collaboration with the Director, Clinical Service Center to execute day‑to‑day operational needs, including clinical review of rejected claims, recommending clinically appropriate covered alternative medication, overseeing the processing of Automatic Therapeutic Interchange (ATI) recommendations and meeting the requirements of the Clinical Service Center. Adheres to the company’s quality and customer service standards, policies and procedures, and state and federal guidelines in the LTC pharmacy to ensure quality production, work flow and achieving operational goals and objectives.

Location: 962 Dorset Rd, Troy, OH 45373. Remote after training with occasional onsite work required. Must live within commutable distance to office.

Salary: $110,000- $115,000, depending on experience OPEN TO NEW GRADS!

Schedule: Monday, Wednesday, Thursday, Friday 1:30pm-11:00pm along with every 8th weekend 8:00am-6:00pm.

Training: 8 weeks of training onsite.

What We Offer

• Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Closed-door Pharmacy - No more face‑to‑face meetings with customers
• Referral Bonuses
• Life Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

Key Responsibilities

• Responsible for oversight clinical claim reject activity
• Make appropriate clinically comparable, formulary alternative recommendations
• Review approve clinical documentation associated with prior authorization submissions
• Provides CSC Technicians instructions regarding actions to be taken when working with insurance plans and internal / external customers to take steps toward rejected claims resolution
• Works in conjunction with other LTC departments ensuring achieving daily volume, quality and service goals
• Communicates with customers, insurance companies and internal pharmacy staff to effectively and appropriately resolve rejected clinical claims
• Maintains organized record of CSC documentation related to ATI or claims management
• Applies superior customer service skills when working with both internal and external customers
• Works in collaboration with the CSC Technicians and Director to meet department goals and objectives.
• Provides assistance in the development, deployment and management of department and customer supported initiatives
• Assists with ensuring safety practices and procedures are adhered to and practiced.
• Enforces all company and departmental policies and procedures.
• Complies with all applicable state and federal regulations related to pharmacy practices.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Perform related duties and special projects as required or assigned.
• Participates in special projects to identify and implement operational improvements. Ability to work with others in a positive productive manner anticipates and responds to the positions areas of responsibilities. Contribute to a positive work environment and overall team effort.
• Actively contributes to the evaluation and continuous improvement of LTC pharmacy services, policies and procedures.
• Other duties as assigned or directed
• The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications

• Doctor of Pharmacy (PharmD) required
• Must be eligible for pharmacist licensure and actively working toward licensure in the state of Ohio
• License must be in good standing (as applicable)

Skills + Abilities

• Strong attention to detail and organizational skills
• Clinical knowledge with ability to ensure regulatory compliance
• Effective problem-solving and time management capabilities
• Proficiency in technical systems and continuous learning mindset
• Excellent communication and interpersonal skills for team collaboration

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.