Clinical Service Assistant

CareBridge; Durham (NC); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Clinical Service Assistant to provide essential administrative support to clinical teams. This role offers the flexibility of virtual work while ensuring effective onboarding and training. Ideal candidates will have a background in healthcare or business, with strong communication skills and problem-solving abilities. Join us to make a significant impact in the healthcare sector.

Qualifications

• At least 1 year of experience in a business or healthcare setting.
• Experience in a call center is strongly preferred.

Responsibilities

• Provide non-clinical administrative support to clinical associates.
• Assess members via telephone and provide referrals.
• Monitor unit workflow and identify opportunities for improvements.

Skills

Communication

Problem Solving

Education

High school diploma

Associate degree

Job description

Join to apply for the Clinical Service Assistant role at CareBridge.

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule: Third shift

The Clinical Service Assistant is responsible for providing non-clinical administrative support to clinical associates, nurse managers, and nurse leads in the nursing unit.

How you will make an impact

1. Assess members via telephone and provide referrals.
2. Support systems, workflow, and reporting-related requirements of the unit.
3. Identify trends and opportunities for additional associate training on unit workflow and processes.
4. Monitor unit workflow and processes and identify opportunities for improvements.
5. Provide administrative support to associates to help in identifying and resolving workflow and process issues.
6. Assist leads and management with the implementation of new and existing non-clinical policies and procedures.
7. Run ad-hoc reports.
8. Coordinate user acceptance training on new systems and enhancements, and provide input on new unit procedures, policies, and workflow topics.
9. Process HIP alerts, route facsimiles, and coordinate dialer campaigns.
10. Work with referral services associates to ensure seamless processes.
11. Provide administrative support including triaging help desk tickets, monitoring group email/voicemail boxes, participating in clinical rounds, and processing internal referrals.
12. Enter manual data (surveys, labs, pilots, and other ancillary manual entry requirements) and manage HRS exception reviews.
13. Support workforce management, RN licensure, and other special projects.

Minimum Requirements

• High school diploma or equivalent and at least 1 year of experience in a business or healthcare setting, or an equivalent combination of education and experience.

Preferred Skills, Capabilities, and Experiences

• Associate degree in a related field and prior experience in healthcare or managed care environment preferred.
• Call center experience is strongly preferred.

Note: Elevance Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are the property of Elevance Health.