Clinical Sales Support (NY, NJ, PA)

Straumann Group; Edison (NJ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(K) Plan with company match

Health, dental, and vision insurance

Generous PTO

Job summary

Straumann Group is seeking a Clinical Support Specialist to provide demonstrations, training, and ongoing clinical support for BLX and zygomatic solutions. This field-based role involves significant travel (up to 70%) and collaboration with Territory Managers to rollout new products and increase adoption across DSO accounts.

The role emphasizes education, troubleshooting, and coordination across clinical teams, with a strong focus on surgical and restorative workflows, digital solutions, and

Qualifications

• RDH, CDT or Dental Assistant certification accepted.
• 5+ years of clinical experience in a dental environment; dental implant experience strongly preferred.
• Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field preferred.
• Dental lab experience or CDT accreditation is beneficial.
• Experience in treatment planning and case planning.
• Experience in DSOs or high-volume implant practices.
• Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently, manage multiple priorities, and perform under deadline pressure.
• Strong organizational and planning skills with high attention to detail.
• Demonstrated ability to educate group audiences and individuals effectively.
• Ability to work with diverse customer groups—clinical and non-clinical.
• Strategic thinking and strong business acumen.
• Proficiency in Microsoft Office Suite.
• Demonstration of a player-learner mindset and willingness to adopt new digital tools and workflows.

Responsibilities

• Clinical Education & Support: Provide demonstrations and instruction on Straumann products and workflows.
• Deliver in-service education for new and existing customers to increase adoption.
• Offer ongoing chairside and virtual support for doctors and clinical teams.
• Support first surgeries and clinical implementations for BLX and zygomatic systems.
• Facilitate clinical use of new products and share learnings and best practices.
• Account & Practice Integration Support: Coordinate with Territory Managers for clinics.
• Roll out new products across assigned DSO accounts.
• Routinely co-travel with Territory Managers to coach clinical teams.
• Promote Straumann Group products within customer facilities and grow usage.
• Identify opportunities to increase share of wallet.

Skills

Interpersonal skills

Verbal communication

Written communication

Strategic thinking

Business acumen

Educating audiences

MS Office proficiency

Digital tools adoption

Education

Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field

Dental certification (RDH, CDT or DA) accepted

Tools

Microsoft Office Suite

Job description

Position Summary

The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small group or individual presentations in a clinical setting. The CSS will provide instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. This role also provides support for new products as well as clinical troubleshooting. This position is field-based and may require significant travel (up to 70%) depending on territory needs.

Job Responsibilities

• Clinical Education & Support
  • Provide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits.
  • Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption.
  • Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning.
  • Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a TM.
  • Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices.
• Account & Practice Integration Support
  • Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
  • Coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts.
  • Routinely co-travel with Territory Managers to provide coaching and support to clinical teams.
  • Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
  • Identify opportunities to increase share of wallet and expand product usage.
• Communication, Reporting & Best Practices
  • Provide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
  • Share best practices for product usage, practice integration, and clinical workflows.
  • Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
  • Represent Straumann Group at the DSO's annual conference.
• Collaboration & Cross-Functional Engagement
  • Discuss treatment plans and restorative options with doctors to support optimal outcomes.
  • Work collaboratively with Marketing on training materials, presentations, and educational content.
  • Other duties as assigned.

The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice.

Work Environment

• Field-based role requiring frequent travel (up to ~70%).
• Work involves supporting multiple partners, clinics, and stakeholders.
• General physical demands of clinical/training environments; no unusual requirements

Minimum Qualifications

• RDH, CDT or Dental Assistant certification accepted.
• 5+ years of clinical experience in a dental environment; dental implant experience strongly preferred.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field preferred.
• Dental laboratory experience or CDT accreditation is beneficial.
• Experience in treatment planning and case planning.
• Experience in DSOs or high-volume implant practices.
• Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently, manage multiple priorities, and perform under deadline pressure.
• Strong organizational and planning skills with high attention to detail.
• Demonstrated ability to educate group audiences and individuals effectively.
• Ability to work with diverse customer groups—clinical and non-clinical.
• Strategic thinking and strong business acumen.
• Proficiency in Microsoft Office Suite.
• Demonstration of a player-learner mindset and willingness to adopt new digital tools and workflows.

Salary: $90,000-100,000/Annually. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.

Whether you're looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you're happy and healthy. Straumann contributes a healthy portion towards employees' premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch

https://youtu.be/3lq5BLAvIdQ

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