Clinical Sales Liaison

VitalCaring Group; San Antonio (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Virtual care

FSA/HSA

Supplemental insurance

401(k) with company match

Referral program

Prepaid legal services

Identity theft protection

Generous paid time off

Tuition reimbursement

Job summary

The Care Transition Navigator (Clinical Sales Liaison) at VitalCaring Group coordinates hospital-to-home transitions, partnering with case managers, physicians, patients, and families to reduce readmissions and improve outcomes.

This field-based, high-impact role blends clinical insight with referral management to support patient success and agency growth, requiring strong communication, organization, and EMR proficiency to manage multiple patients across hospital systems.

Qualifications

• Active RN, LVN/LPN, or PT license in state of employment.
• Minimum 2 years of clinical experience; home health or post-acute preferred.
• Experience in healthcare coordination, case management, or hospital-based roles.
• Strong understanding of patient care transitions and discharge planning.
• Excellent communication and relationship-building skills.
• Proficient with EMR systems and basic computer applications.
• Valid driver’s license with reliable transportation.

Responsibilities

• Serve as liaison between hospital teams, patients, and VitalCaring clinicians.
• Conduct bedside assessments to identify clinical needs and barriers to discharge.
• Partner with case managers and physicians to develop transition plans.
• Coordinate referrals to drive timely admissions into home health services.
• Build relationships with hospital partners through consistent communication.
• Follow up within 48 hours post-discharge and coordinate primary care.
• Collaborate with internal teams to reduce readmissions.

Skills

Clinical experience

Communication skills

EMR proficiency

Relationship building

Time management

Driver's license

Education

RN/LVN/LPN or PT license

Tools

EMR systems

Homecare Homebase (HCHB)

Job description

The Care Transition Navigator (Clinical Sales Liaison) plays a critical role in ensuring safe, seamless transitions from the hospital to home health care. This position works directly within assigned hospital systems, partnering with case managers, physicians, patients, and families to coordinate care, reduce readmissions, and improve patient outcomes.

This is a high-impact, relationship-driven role that blends clinical insight, care coordination, and referral management to support both patient success and agency growth.

Key Responsibilities

• Serve as the primary liaison between hospital teams, patients, and VitalCaring clinicians to ensure seamless transitions from hospital to home
• Conduct bedside assessments to identify clinical needs, risk factors, and barriers to successful discharge
• Partner with case managers and physicians to develop and execute safe, patient-centered transition plans
• Drive timely admissions by coordinating referrals and ensuring smooth handoffs into home health services
• Build strong, trusted relationships with hospital partners through consistent communication and follow-through
• Complete post-discharge follow-up within 48 hours and ensure timely primary care coordination
• Collaborate with internal teams and support initiatives focused on improving outcomes and reducing readmissions

Required Qualifications

• Active RN, LVN/LPN, or PT license in the state of employment (or compact eligibility, if applicable)
• Minimum of two (2) years of clinical experience; home health or post-acute experience preferred
• Experience in healthcare coordination, case management, clinical care, or hospital-based roles
• Strong understanding of patient care transitions, discharge planning, or post-acute services
• Demonstrated ability to build relationships with healthcare providers and interdisciplinary teams
• Excellent communication skills with the ability to engage patients, families, and clinicians effectively
• High level of organization with the ability to manage multiple patients and priorities simultaneously
• Proficiency with EMR systems and basic computer applications
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Clinical experience in home health, hospice, or post-acute care
• Sales experience in home health, hospice, or post-acute care
• Background working within hospital systems (case management, discharge planning, or bedside coordination)
• Knowledge of CMS guidelines and readmission reduction strategies
• Familiarity with Homecare Homebase (HCHB) or similar EMR systems

Work Environment & Expectations

• Field-based role with regular presence in assigned hospitals and healthcare facilities
• High-touch, patient-facing position requiring strong interpersonal and clinical communication skills
• Fast-paced environment requiring adaptability, critical thinking, and proactive follow-through
• Performance expectations tied to both patient outcomes and successful care transitions/admissions
• Requires strong time management to balance hospital coordination, patient interaction, and documentation

• Medical, Dental, and Vision coverage
• Virtual care and mental health support
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Supplemental health and life insurance
• 401(k) with company match
• Employee referral program
• Prepaid legal services
• Identity theft protection

Work-Life Balance & Perks

• Generous paid time off
• Tuition and continuing education reimbursement