Clinical Risk Nurse

Springfield Clinic; Springfield (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

Springfield Clinic is seeking a Clinical Risk Nurse to receive and investigate complaints within Quality Management. You will document, summarize, and report findings, initiating resolution with leadership and preparing formal reports for committee review.

The role requires an Illinois RN license in good standing (BSN preferred) and at least five years in healthcare, with familiarity in EHRs and medical records review. On-site work supports clinic operations and patient safety initiatives.

Qualifications

• RN license in good standing in Illinois.
• RN BSN preferred.
• Minimum five years in a health care setting; medical office preferred.
• Familiarity with EHR clinical products and medical record review.

Responsibilities

• Receive, investigate, document and summarize customer complaints directed to Quality Management.
• Investigate complaints and prepare reports with recommendations for resolution.
• Prepare letters and worksheets for Director approval and maintain statistics.
• Prepare reports of complaints for Quality Management Committee and assist in reviews.

Skills

Office software

Communication skills

Problem solving

Policy interpretation

Education

RN license in IL (preferred RN BSN)

Tools

MS Word

MS Excel

MS Access

MS Outlook

Job description

Clinical Risk Nurse is responsible for receiving, investigating, documenting and summarizing all customer complaints and adverse clinical events directed to the Quality Management Department.

Job Relationships

• Reports to the Risk Manager.

Principal Responsibilities

• Take all customer complaints directed to Quality Management Department.
• Investigate complaints and prepare report including recommendations for resolution.
• Prepare letters and account action worksheets for Director approval.
• Maintain aggregate statistics for reporting complaints.
• Prepare reports of complaints handled for Quality Management Committee. Assist in identification of cases for Committee review.
• Identify trends and discuss with the Risk Manager and/or Director for reporting to Quality Management Committee.
• Conduct special investigations/reviews as requested by Administration and/or Medical Directors for specified patient populations or conditions, procedures performed/utilized and prepare reports.
• Conduct Ambulatory Surgery Center (ASC) chart audits and edits to ensure accuracy, completeness, and regulatory compliance.
• Perform monthly site surveys at off-site locations to assess quality, compliance, and operational standards.
• Conduct root cause analyses to identify underlying causes of quality, safety, or operational concerns
• Design, perform, and evaluate quality studies related to risk management, patient safety, and process improvement initiatives
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

Education/Experience

• RN BSN preferred.
• Minimum of five (5) years' experience in a health care setting; medical office preferred.
• Familiarity with EHR clinical products and experience in medical record review

Licenses/Certificates

• RN with license in good standing in the State of Illinois.
• Greenbelt within 1st year of hire. If hired prior to 2026, Green Belt is due by July 1st, 2027.

Knowledge, Skills and Abilities

• Expertise with Microsoft Office products (Word, Excel, MS Access, MS Outlook).
• Customer oriented with pleasant telephone voice.
• Excellent organizational, verbal and written communication skills.
• Ability to solve problems and interpret clinic policy.

Working Environment

• Office environment.
• Sitting for long periods/computer work.

PHI/Privacy Level

• HIPAA1