Clinical Research Systems Manager

Arizona Arthritis and Rheumatology Research, PLLC; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a Clinical Research Systems Manager in Phoenix, AZ to lead the research technology team and oversee the design, implementation, and maintenance of clinical research systems across the organization.

The candidate will manage staff, ensure regulatory compliance (FDA/ICH-GCP/HIPAA), and drive data integrity with tools like eSource/EDC, CTMS, SiteVault, Power BI, SQL, and Monday.com. Travel up to 20% may be required.

Qualifications

• Bachelor's degree or equivalent; preferred in CS/IT/Health Informatics
• 3+ years of experience in clinical research technology systems management
• 2+ years of supervisory or team leadership experience
• Strong knowledge of clinical trial protocols, electronic source, CTMS, regulatory, and project management systems architecture
• Familiarity with FDA regulations, ICH-GCP guidelines, network security, and HIPAA compliance
• Excellent leadership, project management and communication skills
• Able to travel up to 20% domestically

Responsibilities

• First-line manager for Research Technology staff; supervise, evaluate
• Train, mentor, and develop team members
• Assign tasks, projects, and priorities to balance workloads
• Meet with direct reports to review metrics and provide feedback
• Perform HR responsibilities including interviews, reviews, reprimands, terminations
• Maintain professional, courteous communication across stakeholders
• Define and execute the strategic vision for clinical research technology systems
• Oversee design, implementation, and maintenance of enterprise systems (eSource/EDC, CTMS, SiteVault, Microsoft 365, Monday.com)
• Manage system quality, security, and privacy risks; ensure compliance
• Ensure analytics systems perform with dashboards and reporting using SQL/Power BI
• Promote data integrity and quality standards
• Collaborate with clinical, operational, regulatory, and admin teams to translate needs into tech solutions
• Identify gaps, perform root-cause analysis, implement improvements
• Provide training materials, SOPs, and system documentation
• Serve as escalation point for customers, vendors, and stakeholders
• Support audits, inspections, and monitoring activities
• Stay current with emerging tech, AI tools, and regulations
• Perform additional duties as assigned

Skills

Project management

Leadership

Communication

Clinical research tech

Travel willingness

Education

Bachelor's degree (CS/IT/Health Informatics)

Tools

Advarra eSource/EDC

CTMS (Clinical Conductor)

Veeva SiteVault

Microsoft 365

Monday.com

Power BI

SQL

Job description

Description

Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 400 employees providing assessments and treatments for our rheumatology patients. Our providers work together to keep patients healthy and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.

Description

Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 400 employees providing assessments and treatments for our rheumatology patients. Our providers work together to keep patients healthy and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department. We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Our vision is to provide the best Rheumatology care, anywhere and to balance sustainable operation with the highest possible level of patient care. We are seeking an ambitious, friendly, positive, and compassionate Clinical Research Systems Manager to join our Team. The Clinical Research Systems Manager reports to the Director of Clinical Research and is responsible for leading the research technology team and overseeing the design, implementation, maintenance, and quality of all clinical research technology systems across AARA Clinical Research.

Responsibilities

• First-line manager (direct, supervise, and evaluate) for the Research Systems Administrator, Research Systems Quality Specialist, and Data Developer
• Conduct training, mentorship, and professional development of research technology staff, ensuring their success
• Assign tasks, projects, and priorities to ensure balanced workloads and timely deliverables across the team
• Meet with direct reports regularly to review metrics, conduct team huddles, and provide ongoing performance feedback
• Perform HR responsibilities including interviews, reviews, reprimands, and terminations
• Maintain a professional, courteous, and supportive communication style with all team members, stakeholders, and end users, fostering a positive and collaborative work environment
• Define and execute the strategic vision for clinical research technology systems, aligning with organizational goals and growth
• Oversee the design, implementation, and maintenance of enterprise clinical research technology systems including Advarra eSource/EDC, CTMS (Clinical Conductor), eRegulatory (Veeva SiteVault), Microsoft 365, Monday.com, and related platforms
• Manage system quality, security, and privacy risks while ensuring ongoing compliance with protocols, SOPs, ICH-GCP, FDA requirements, contractual obligations, privacy laws, and HIPAA
• Ensure all system builds, configurations, and integrations meet quality, security, and compliance standards before release
• Ensure all analytics systems perform as expected, including metrics, dashboards, and operational reporting systems using SQL, Power Query, Power BI, and related analytics tools
• Promote data integrity and quality standards among all system end users
• Collaborate with clinical, operational, regulatory, and administrative teams to translate organizational needs into easy-to-use technology solutions
• Identify system gaps and inefficiencies, perform root cause analysis, and implement solutions to improve overall organizational performance
• Ensure ongoing provision of accurate training materials, guides, SOPs, and documentation for all electronic systems
• Serve as the systems escalation point for customers, vendors, and internal stakeholders
• Support audits, inspections, and monitoring activities related to electronic systems and data management
• Stay current with emerging clinical research technologies, AI/automation tools, local and federal laws, internal policies, and industry best practices to drive innovation
• Perform additional duties as assigned by the Director of Clinical Research

Learn more about AARA on our website at http://azarthritis.com

Requirements

Essential

• Bachelor's Degree or equivalent; preferably in Computer Science, Information Technology, Health Informatics, or related field
• Minimum of 3 years of experience in clinical research technology systems management or administration
• Minimum of 2 years of supervisory or team leadership experience
• Strong knowledge of clinical trial protocols, electronic source, CTMS, regulatory, and project management systems architecture
• Familiarity with FDA regulations, ICH-GCP guidelines, network security, and HIPAA compliance
• Excellent leadership, project management and communication skills
• Able to travel up to 20% domestically