Clinical Research Coordinator

Shields Health Care Group; Quincy (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services provider in Massachusetts is seeking a Clinical Research Coordinator to manage research studies and ensure operational efficiency. The role involves coordinating contracts, billing, and scheduling while fostering collaboration across departments. Ideal candidates will possess strong project management skills and a background in medical office settings.

Qualifications

• Knowledge of PET and MRI service lines.
• Strong customer service background.
• Ability to multitask in a busy environment.

Responsibilities

• Manage implementation and operations of research studies.
• Coordinate contracts and billing processes.
• Monitor accounts receivable and ensure full payment.

Skills

Project Management

Analytical Thinking

Attention to Detail

Communication

Collaboration

Adaptability

Customer Focus

Technical Proficiency

Education

College Degree

Minimum 3 years of medical office experience

Tools

RIS systems

Intergy

Job description

Clinical Research Coordinator

Location: Remote within Massachusetts, Monday-Friday 8am-4:30pm

About Shields Health

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With nearly 50 years of proven success, we are proud to be one of the most sought-after names in the industry. At Shields, we do not just deliver high-quality diagnostic imaging - we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together.

Position Overview:

The Clinical Research Coordinator will manage the implementation and day-to-day operations of all research studies, ensuring proper scheduling through to full payment.

Key Responsibilities:

• When research studies are identified, work with sales and medical director to determine clinical viability of the study.
• Identify required clinical resources to establish scheduling parameters.
• Identify and establish appropriate billing rate, as approved by CFO and/or Director of Contracting.
• Coordinate contract with Shields Legal Counsel.
• Create scan types within Radiology system.
• Work with Director of Contracting to create payer codes, fee schedule profiles and assign CPT codes in RIS system.
• If study is unable to be billed through Intergy, notify Finance regarding invoice needs and details.
• Monitor accounts receivable and ensure full payment for all scans.
• Monitor schedule of all research exams to ensure appropriate center, personnel and equipment is available at scan time.
• Report on volume and revenue generated monthly.
• Communicate with all involved on client activity, project status updates, issues, and requests for customer intervention as needed.
• Assist with scheduling and revenue cycle as needed.

Key Competencies:

• Project Management: Ability to manage multiple research studies simultaneously, ensuring timelines, resources, and deliverables are met.
• Analytical Thinking: Skilled in identifying issues and implementing solutions related to billing, scheduling, and compliance.
• Attention to Detail: Precision in handling contracts, coding, and financial processes.
• Communication: Strong verbal and written communication skills to effectively interact with internal teams and external stakeholders.
• Collaboration: Proven ability to work cross-functionally across departments to drive initiatives and resolve challenges.
• Adaptability: Comfortable working in a dynamic healthcare environment with shifting priorities.
• Customer Focus: Commitment to delivering excellent service to study participants, sponsors, and internal partners.
• Technical Proficiency: Familiarity with RIS systems, Intergy, and medical billing practices.

Education and Experience:

• College Degree or minimum 3 years of medical office experience
• Knowledge of PET and MRI service lines
• Strong customer service background
• Ability to multitask in a busy environment
• Excellent communication skills
• Ability to work across various departments and coordinate workflow

Physical Requirements:

The ability to sit for extended periods of time while performing data entry and communication via phone and computer.

Internal/External Interactions:

Extensive interactions with both internal teams and external stakeholders. The role requires excellent interpersonal skills to foster positive relationships and ensure effective collaboration across the organization.

Note: This job description is intended to convey information essential to understanding the scope of the Clinical Research Coordinator role. It is not an exhaustive list of tasks and responsibilities. The incumbent may be required to perform other duties as necessary or directed.