Clinical Research Coordinator

Planned Parenthood; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Planned Parenthood is seeking a Clinical Research Coordinator and Reproductive Health Center Assistant to support PPSP Research. The role involves recruiting subjects, collecting specimens, and maintaining vital study documentation in accordance with good clinical practices.

The position requires staying current in required knowledge areas, assisting in lab work, and coordinating with multiple centers. Travel to PPSP centers is expected as needed.

Qualifications

• High School Diploma or GED is required; college degree is preferred.
• Minimum of two years of experience as PPSP RHCA is required.
• Commitment to advancing race equity in the workplace and awareness of identity dynamics.
• Ability to communicate clearly and act on feedback with accountability.

Responsibilities

• Recruits and screens potential study subjects and obtains informed consent.
• Performs components of medical workups including venipuncture and specimen collection.
• Assists in processing and shipping of blood, urine, and serum specimens.
• Maintains source documentation, case report forms, and study binders; supports audits and data entry.
• Enter patient data into electronic health records and manage study data.

Skills

Data entry

Microsoft Office

Attention to detail

Communication

Customer service

Education

High School Diploma or GED

College degree preferred

Tools

Electronic Health Records (EHR)

Microsoft Excel

Lab data systems

Job description

GENERAL RESPONSIBILITIES:The Clinical Research Coordinator (CRC)/Reproductive Health Center Assistant (RHCA) is a fully-trained and experienced PPSP RHCA whose primary responsibilities are in support of the PPSP Research program, including recruiting and enrolling subjects in Phase II-IV clinical research studies and performing other study activities in accordance with good clinical practices, standard operating procedures, study protocols and contractual specifications.In this dual role as Clinical Research Coordinator and Reproductive Health Center Assistant, the CRC/RHCA is deployed where the need is greatest – that is, full-time in Research when enrollment needs require, and part-time or full-time as a Floater CA when Research activities are on hiatus. With the support of the Clinical Research Operations Manager and the Director of Patient Services, the CRC/RHCA is responsible for staying current in all of the knowledge areas essential to the dual position.It has been determined that the position of CRC/RHCA requires the performance of certain duties that place the employee at risk of an occupational exposure. For a list of position specific duties that are considered to place the Clinical Research Assistant/RHCA at risk, see Occupational Exposure Determination of the Policy & Procedure Manual (Sect. XVI-B).SPECIFIC DUTIES:Clinical Research:Performs a range of activities in Phase II-IV clinical research studies, including:Recruits and screens potential study subjects, including obtaining consentPerforms components of medical workup as needed, including obtaining blood and urine specimens from patientsAssists in the processing and shipping of blood, urine, and serum specimensFollows procedures to protect and maintain the rights and confidentiality of all human study participantsAdheres to OSHA regulationsMaintains documentation required by study sponsors including source documentation, case report forms and study, regulatory, and patient bindersMaintains databases/spreadsheets to track study process and research dataProvides subject care and data collection procedures in adherence with the assigned study protocol and in accordance with good clinical research principalsParticipates in audits conducted by study sponsors, CROs, and the FDALiaises with study sponsor(s) as needed to facilitate daily operations and goalsOther Research department duties as assignedHealth Center Patient Care:Front deskRegister patientsVerify and document insurance coverage and inform patients of anticipated costsMonitor, manage and keep others informed about patient flow, to ensure optimal patient care and satisfactionCalculate and collect patient fees; create payment plans with patientsDisburse contraceptive supplies with correct authorization and documentationCounselingPerform medical and social history intakeReview patient’s financial information; collect documents, complete forms, confirm accuracy of information, and determine eligibility for subsidized servicesProvide basic education and counseling for reproductive health issues including birth control and pregnancy prevention, sexual behavior risk reduction and pregnancy options; support patient in understanding and choosing from available options; offer and provide referrals as appropriateLab and follow-upPerform lab work, including (but not limited to) venipuncture, pregnancy, blood pressure, hemoglobin, weight and height; clearly communicate to patient about which tests are being performed, and why.Follow-up with patients with adverse medical reports; provide education and referrals as directedPatient recordsEnter patient data into electronic Patient Management System and Electronic Health Records; complete charting promptly, accurately and thoroughly and audit as requiredGeneral center operationsDisplay initiative in maintaining an attractive and clean environment, including waiting room, lab, exam rooms and reception areaPerform basic center operations, including answering phones; making appointments; routing incoming mail and faxes; filing, copying and transmitting records; completing forms; submitting reportsComplete day-end financial procedures, such as payment reconciliation and preparing depositsAdditional Accountabilities:Participate in staff meetings, trainings and auditsAssist in training of new employees and volunteersAccept individual responsibility for, and participate in, efforts to achieve department, center and agency goalsPerform other duties as assignedPROBLEM-SOLVING:Independently solves routine questions and/or problems by selecting solutions from a variety of established standards or procedures. On matters beyond job scope, knowledge or experience (e.g. medical issues, consults Research and/or Health Center Manager.FISCAL RESPONSIBILITY:Prepares, distributes and tracks monetary incentives for research patients. Calculates patient fees, requests and collects fees for service, enters data into patient account and generates payment required for services. Communicates clearly with patients about what services are being charged. Creates payment plans with patients who leave balances. Processes credit cards, collects checks and cash. Reconciles payments with computer system at end of day, including accounting for cash kept in drawer. Makes bank deposits and small purchases with petty cash.CONTACTS:Counsels and educates diverse customers, and may interact with their family members and friends. Interacts with vendors (e.g. for deliveries and repairs) and community members (e.g. volunteers). Works very closely with co-workers in Research and the health centers, and interacts regularly with staff in other departments, including Finance, Facilities, IT and Marketing.SUPERVISION:Position does not include supervisory responsibilities.KNOWLEDGE, SKILL AND ABILITY:Technology skills: Ability to enter, track and manage data in various databases; ability and willingness to use email as an essential work tool; proficiency in Microsoft Office applications: Excel, Word, OutlookMath skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to handle money, including making change and calculating balancesWritten language: Ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to accurately document patient responses, and complete routine reports and correspondence, using clear, concise, objective language and correct grammar and spelling; ability to learn and use medical terminology, including approved abbreviationsOral communication: Ability to inform and explain in a factual, polite and highly-professional manner, with a strong focus on completing tasks pleasantly and correctly; extremely strong listening skills, with ability to summarize accurately and seek clarification and confirmation patiently and efficientlyCustomer service: People-focused, service orientation, with a warm, caring manner; ability to communicate effectively and respectfully with people of diverse cultures and backgrounds; skill in resolving basic complaints in a calm, professional and customer-focused mannerWork style: Exceptionally strong attention to detail; willingness and ability to adhere strictly to standard procedures; accountability for highly-precise processes and high-quality results; ability to exercise care when performing repetitious activities; ability to work quickly in order to meet deadlines and productivity expectations; ability to prioritize and manage multiple assignments simultaneously; drive to meet deadlines; ability to work independently and take initiative to address issues with minimal supervisionLearning style: Drive to learn new information and systems; commitment to complete training requirements within mandated timeframes; interest in continuously expanding knowledge and skills to increase effectiveness and adapt to change; ability to learn and perform basic lab tests including venipuncture, CPR certification trainingTeamwork: Interest in sharing authority, responsibility and accountability with others; commitment to assuring that own tasks and shared tasks are completed in a timely and accurate fashionWork schedule and location: Ability and willingness to travel to all PPSP centers; ability and willingness to work evenings, Saturdays, and flexible hours as requiredEDUCATION, EXPERIENCE, TRAINING AND CERTIFICATION:High School Diploma or GED required; college degree preferredMinimum of two (2) years of experience as PPSP RHCAKEY REQUIREMENTS:Commitment to advancing race(+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our societyAwareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactionsDemonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learnStrong sense of accountability to equitable practicesUnderstanding of the impact of identity dynamics on organizational cultureCommitment to PPSP’s In This Together service ethos, workplace values, and service standardsPHYSICAL/MENTAL/COGNITIVE REQUIREMENTS:Ability to sit for extended periods of time while working at a computer or desk.Manual dexterity for typing, filing and handling office equipment such as telephones and copiers.Occasional lifting, carrying, or moving objects up to 15 pounds.Visual acuity for reading documents, data entry, and viewing a computer screen.Ability to focus and maintain attention to detail in a fast-paced environment with frequent interruptions.Strong organizational and time management skills to handle multiple tasks and meet deadlines.Critical thinking skills for problem solving, data accuracy, and handling inquiries.Effective communication skills, both written and verbal, for interacting with coworkers, management, and external clients.Ability to follow instructions, adhere to company policies, and handle confidential information with discretion.