RHCA

Planned Parenthood Southeastern Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Full time

Job summary

Planned Parenthood Southeastern Pennsylvania in Philadelphia, PA 19107, seeks a RHCA to greet patients, register, verify insurance, and support a fast-paced care team. The role blends front desk duties with counseling and basic lab tasks to ensure smooth patient flow.

The candidate will handle payments, maintain confidential records, and participate in daily reconciliation while upholding PPSP values of health, inclusion, respect and fairness.

Qualifications

• High School Diploma or GED required.
• Two years of customer service or related experience preferred.
• Bilingual options may yield additional rates.

Responsibilities

• Greet patients and visitors in a positive, friendly manner.
• Register patients and verify insurance coverage; inform about costs.
• Monitor patient flow to ensure timely care and satisfaction.
• Collect patient payments and create payment plans.
• Disburse contraceptive supplies with proper authorization.
• Perform basic counseling on reproductive health and options.
• Conduct lab tasks and follow-up communications as directed.
• Prepare and file patient records; use electronic systems.
• Maintain a clean, organized center environment and assist in daily operations.
• Attend staff meetings and support training for new staff.

Skills

Customer service

Data entry

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Job Details

• Job Location: Philadelphia, PA 19107
• Position Type: Full Time
• Salary Range: $19.00 - $21.00 Hourly
• Job Shift: Day

PRIMARY FUNCTION/PURPOSE OF THE POSITION

As the initial contact with PPSP patients and the public, represent our commitment to superior customer service and top-quality medical care. As a member of a fast-paced and closely-coordinated work team, participate in achieving established goals for productivity, quality and risk management. In the performance of all front and back office duties, adhere to PPSP mission, policies, procedures, medical standards and guidelines, as well as relevant federal and state regulations.

It has been determined that the position of RHCA requires the performance of certain duties that place the employee at risk of an occupational exposure. For a list of these position-specific duties, see Occupational Exposure Determination of the Policy & Procedure Manual (Sect. XVI-B).

DUTIES AND RESPONSIBILITIES

Customer service

• Greet patients and visitors in a positive, friendly manner
• Anticipate patient needs and take action to increase satisfaction from beginning to end of visit
• Maintain and protect the confidentiality of patient information
• Demonstrate a commitment to PPSP’s core values of commitment, health, inclusion, respect and fairness

Front desk (reception and check-out)

• Register patients
• Verify and document insurance coverage; inform patients of anticipated costs, including co-pays and prescriptions
• Monitor, manage and keep others informed about patient flow, to ensure optimal patient care and satisfaction
• Calculate and collect patient fees; create payment plans with patients
• Disburse contraceptive supplies with correct authorization and documentation

Counseling

• Perform medical and social history intake
• Review patient’s financial information; collect documents, complete forms, ask clarifying questions to confirm accuracy of information, and determine eligibility for subsidized services
• Provide basic education and counseling for reproductive health issues including birth control and pregnancy prevention, sexual behavior risk reduction and pregnancy options; support patient in understanding and choosing from available options; offer and provide referrals as appropriate

Lab and follow-up

• Perform lab work, including (but not limited to) venipuncture, pregnancy, blood pressure, hemoglobin, weight and height; clearly communicate to patient about which tests are being performed, and why.
• Follow-up with patients with adverse medical reports; provide education and referrals as directed

Patient records

• Prepare and assemble patient charts and maintain chart filing system
• Enter patient data into electronic Patient Management System; participate in migration to Electronic Medical Records
• Complete paper and electronic charting promptly, accurately and thoroughly, and audit as required

General center operations

• Display initiative in maintaining an attractive and clean environment, including waiting room, lab, exam rooms and reception area
• Perform basic center operations, including (but not limited to) answering phones; making appointments; routing incoming mail and faxes; filing, copying and transmitting records; completing forms; submitting reports
• Complete day-end financial procedures, such as payment reconciliation and preparing deposits

Center, department and agency goals

• Participate in staff meetings, trainings and audits
• Assist in training of new employees and volunteers
• Accept individual responsibility for, and participate in, efforts to achieve center, department and agency goals
• Perform other duties as assigned

PROBLEM-SOLVING:

Independently solves routine questions and/or problems by selecting solutions from a variety of established standards or procedures. On matters beyond job scope, knowledge or experience (e.g. medical issues, facility or equipment needs, staffing questions), consults Center Manager or Assistant Manager and/or Clinician.

FISCAL RESPONSIBILITY:

Calculates patient fees, requests and collects fees for service, enters data in computer that composes the patient account and generates payment required for services. Communicates clearly with patients about what services are being charged. Creates payment plans with patients who leave balances. Processes credit cards, collects checks and cash. Reconciles payments with computer system at end of day, including accounting for cash kept in drawer. Makes bank deposits and small purchases with petty cash.

CONTACTS:

Counsels and educates diverse customers seeking health services or health-related information, and may interact with their family members and friends. Interacts with vendors for deliveries and repairs. Meets with community members, including center-based volunteers. Works very closely with other members of the patient care team, at home center and other centers. Has extensive contact with staff throughout the agency, in departments including Finance, Facilities, IT and Purchasing.

SUPERVISION:

Supervision responsibilities may include training other staff on RHCA tasks, providing direction and oversight to on-call RHCAs, and/or acting as charge person in the absence of a Center Manager.

QualificationsKNOWLEDGE, SKILL AND ABILITY:

Technology skills:

Ability to perform data entry with a high degree of accuracy; ability and willingness to use email as an essential work tool; basic to intermediate word processing skills

Math skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to handle money, including making change and calculating balances

Written language:

Ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to accurately document patient responses, and complete routine reports and correspondence, using clear, concise, objective language and correct grammar and spelling; ability to learn and use medical terminology, including approved abbreviations

Oral communication:

Ability to inform and explain in a factual, polite and highly-professional manner, with a strong focus on completing tasks pleasantly and correctly; extremely strong listening skills, with ability to summarize accurately and seek clarification and confirmation patiently and efficiently

Customer service:

People-focused, service orientation, with a warm, caring manner; ability to communicate effectively and respectfully with people of diverse cultures and backgrounds; skill in resolving basic complaints in a calm, professional and customer-focused manner

Work style:

Exceptionally strong attention to detail; willingness and ability to adhere strictly to standard procedures; accountability for highly-precise processes and high-quality results; ability to exercise care when performing repetitious activities; ability to work quickly in order to meet deadlines and productivity expectations

Learning style:

Drive to learn new information and systems; commitment to complete training requirements within mandated timeframes; interest in continuously expanding knowledge and skills to increase effectiveness and adapt to change; ability to learn and perform basic lab tests including venipuncture, CPR certification training

Teamwork:

Interest in sharing authority, responsibility and accountability with others; commitment to assuring that own tasks and shared tasks are completed in a timely and accurate fashion

Work schedule and location:

Ability and willingness to travel to locations other than home center; ability and willingness to work evenings and Saturdays, and flexible hours as required

EDUCATION, EXPERIENCE, TRAINING AND CERTIFICATION:

• High School Diploma or GED required
• Minimum of two (2) years of customer service or related experience required
• Prior experience or demonstrated interest in health care preferred
• Bilingual candidates: to qualify for incremental bilingual rate, successful completion of PPSP-mandated language assessment required

KEY REQUIREMENTS:

• Commitment to advancing race(+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
• Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
• Strong sense of accountability to equitable practices
• Understanding of the impact of identity dynamics on organizational culture
• Commitment to PPSP’s In This Together service ethos, workplace values, and service standards

PHYSICAL/MENTAL/COGNITIVE REQUIREMENTS:

• Ability to sit for extended periods of time while working at a computer or desk.
• Manual dexterity for typing, filing and handling office equipment such as telephones and copiers.
• Occasional lifting, carrying, or moving objects up to 15 pounds.
• Visual acuity for reading documents, data entry, and viewing a computer screen.
• Ability to focus and maintain attention to detail in a fast-paced environment with frequent interruptions.
• Strong organizational and time management skills to handle multiple tasks and meet deadlines.
• Critical thinking skills for problem solving, data accuracy, and handling inquiries.
• Effective communication skills, both written and verbal, for interacting with coworkers, management, and external clients.
• Ability to follow instructions, adhere to company policies, and handle confidential information with discretion.