Clinical Quality Specialist

Talkspace; United States; Remote; USD 100,000 - 110,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Clinical Quality Specialist, der leidenschaftlich daran interessiert ist, die Qualität der psychischen Gesundheitsversorgung zu verbessern. In dieser Rolle sind Sie verantwortlich für die Entwicklung und Durchsetzung von Qualitätssicherungsrichtlinien, die Durchführung von Audits und die Schulung von Anbietern. Sie arbeiten in einem dynamischen, remote-first Umfeld und tragen aktiv zur Verbesserung der psychischen Gesundheitsversorgung für Millionen von Menschen bei. Wenn Sie eine klinische Lizenz besitzen und über umfangreiche Erfahrung im Gesundheitswesen verfügen, könnte dies die perfekte Gelegenheit für Sie sein, Ihre Fähigkeiten in einem sinnvollen Bereich einzusetzen.

Benefits

Umfassende medizinische, zahnärztliche und augenärztliche Versorgung

401k-Rentenprogramm mit 4% Matching

Flexible PTO

Monatlicher Wellness-Stipendien

Zugang zu Talkspace-Produkten

Regelmäßige Team-Events

Qualifications

• Mindestens 5 Jahre klinische Erfahrung.
• Aktive klinische Lizenz zur selbstständigen Ausübung.
• Erfahrung in Qualitätssicherung bevorzugt.

Responsibilities

• Entwicklung und Durchsetzung von Qualitätssicherungsrichtlinien.
• Durchführung regelmäßiger Qualitätsprüfungen.
• Schulung von Anbietern zu Qualitätsstandards.

Skills

Qualitätssicherung

Datenanalyse

Kommunikation

Klinische Erfahrung

Education

Masterabschluss

Tools

Zendesk

Job description

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Qualityteam. This role would be responsible for standardizing quality assurance processes, conducting audits, and fostering a culture of highquality care delivery within our network of Psychiatry providers. We are looking for someone who has an active clinical license and prescriptive authority and wants to bring their talents into a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

• Develop and enforce quality assurance policies and procedures.
• Monitor compliance with industry regulations and company standards.
• Conduct regular quality audits and risk assessments.
• Implement corrective action plans in coordination with the broader QM team.
• Collaborate with various departments to enhance process efficiency.
• Proactively train providers on quality standards and best practices.
• Analyze Psychiatry-specific data to identify trends and areas for improvement.
• Provide communication support to network through Zendesk.
• Meet with network providers when there is quality of care concerns.
• Review medical records for QA when there are billing concerns.
• Support new hires with training and acclimation to network.

About You

• Minimum of Master’s Degree
• Current clinical license to practice independently without supervision
• Prescriptive Authority
• 5+ years of clinical experience
• Experience working in QA highly preferred

Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $100,000-$110,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.