Clinical Quality Assurance Coordinator (32804)

MES Solutions; Norwood (MA); Hybrid; USD 41,000 - 43,000; Full time

Benefits offered by this job

100% remote

Flexible hours

Great training and benefits

Job summary

MES Solutions is seeking a Clinical Quality Assurance Coordinator for a fully remote role based from Norwood, MA. The position focuses on reviewing medical records, crafting narrative summaries, and ensuring QA standards and client specifications are met.

The role requires clinical or related field experience, knowledge of medical terminology, and HIPAA compliance. Flexible hours and comprehensive benefits accompany this opportunity.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years clinical or related field experience.
• Knowledge of the insurance industry preferred (workers' comp, no-fault, liability, disability).
• LPN/LVN/RN may be required based on business needs.

Responsibilities

• Performs quality assurance review of peer review reports, addendums, or supplemental reviews.
• Ensures rationales are evidence-based and citations are current.
• Verifies client instructions, asks clarifying questions, and ensures compliance with standards.
• Ensures professional quality and proper formatting of reports.
• Confirms proper board specialty review and conflict-free attestation.
• Assists in resolving customer complaints and QA issues as needed.

Skills

Medical terminology

Typing 40 WPM

HIPAA compliance

MS Office

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Job description

# Clinical Quality Assurance Coordinator (32804)Fully Remote • Norwood, MA 02062## OverviewSalary Range$30.00 - $31.25 HourlyPosition TypeFull TimeTravel PercentageNone## Description**Calling All RN's!** Are you an RN looking for an exciting new opportunity? **MES** is on the hunt for a talented **Clinical Quality Assurance Coordinator** to join our growing team! In this role, you’ll dive into medical records, pulling out key details and crafting detailed narrative summaries. Your keen eye for detail will make you an invaluable part of our quality assurance process.**Why You’ll Love This Role:****-100% Remote** – Work from where you're most comfortable - home! **-Flexible Hours** –Monday-Friday 7:00am-3:30pm or 8:00am-4:30pm, early shift (2 days) 10:00am-6:30pm (1 day) and 12pm-8:30pm (2 days) ALL ET **-Great Training** – The first 4-6 weeks of training are designed to set you up for success, with a preferred training schedule of 12:00pm-8:30pm EST.At MES, we’re an **employee-first** company offering fantastic **benefits** and incredible **growth opportunities**. If you’re ready to take the next step in your career with a team that values your expertise, we want to hear from you!**Essential duties and responsibilities to perform this job successfully include, but are not limited to the following:*** Performs quality assurance review of peer review reports, correspondences, addendums or supplemental reviews.Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.* Ensures that all client instructions and specifications have been followed and that all questions have been addressed.* Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications.* Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.* Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report.* Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists.* Ensures the provider credentials and signature are adhered to the final report.* Identifies any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed.* Assists in resolution of customer complaints and quality assurance issues as needed.* Ensures all federal ERISA and/or state mandates are adhered to at all times.* Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications.* Promote effective and efficient utilization of company resources.* Participate in various educational and or training activities as required.## Qualifications**MINIMUM REQUIRED QUALIFICATIONS****Education and/or Experience** High school diploma or equivalent required. A minimum of two years clinical or related field experience; or equivalent combination of education and experience preferred. Knowledge of the insurance industry, preferably claims management relative to one or more of the following categories: workers' compensation, no-fault, liability, or disability preferred.**Certificates, Licenses, Registrations**LPN/LVN/RN may be required based on business needs.**ESSENTIAL COMPETENCIES****QUALIFICATIONS*** Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.* Must be a qualified typist with a minimum of 40 W.P.M* Must have a full understanding of HIPAA regulations and compliance.* Must be able to operate a general computer, fax, copier, scanner, and telephone.* Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.* Must demonstrate exceptional communication skills.* Ability to follow instructions and respond to upper managements’ directions accurately.* Must demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitors own work to ensure quality is met.* Must be able to work independently, prioritize work activities and use time efficiently.* Must be able to maintain confidentiality.* Must be able to demonstrate and promote a positive team -oriented environment.* Must be able to stay focused and concentrate under normal or heavy distractions.* Must be able to work well under pressure and or stressful conditions.* Must possess the ability to manage change, delays, or unexpected events appropriately.* Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.**Equal Opportunity Employer - Minorities/Females/Disabled/Veterans**