Clinical Program Manager - Psychologist

MePA; Palo Alto (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Children's Health Council is seeking a Clinical Program Manager to lead Ravenswood outpatient services, supervise clinicians, and ensure high-quality, trauma-informed care for children, teens, and families. The role balances administrative leadership with direct clinical service, including intake, coordination, and performance improvement.

The CPM will supervise staff, monitor productivity, support staff development, and maintain strong community partnerships while ensuring compliance with

Qualifications

• Doctoral-level licensure in psychology or medical degree with pediatric/child psychology training.
• At least 5 years of post-licensure experience in behavioral health.
• Current California licensure as Psychologist or equivalent.
• Minimum 3 years of progressively responsible supervisory experience.
• Experience supervising clinicians and guiding staff development.
• Experience with children, adolescents, and families; trauma-informed practice.

Responsibilities

• Oversee Ravenswood outpatient mental health services daily operations.
• Supervise clinical and program staff; ensure quality and compliance.
• Foster culturally responsive, trauma-informed care environment.
• Coordinate care, intake, referrals, scheduling, and caseloads.
• Lead clinical team meetings and case consultations.
• Ensure documentation, ethics, and regulatory standards are met.
• Participate in recruitment, onboarding, and staff development.
• Maintain community partnerships and outreach to schools and partners.
• Provide direct outpatient therapy as assigned; maintain active caseload.

Skills

Clinical leadership

Staff supervision

Therapy services

Trauma-informed care

Bilingual Spanish

Education

Doctoral degree in psychology or related

California licensure (Psychologist) or equivalent

Tools

Electronic Health Records

Job description

About the Company

At Children's Health Council, we believe in the promise and potential of every child, teen, and young adult. We specialize in ADHD, Learning Differences, Anxiety & Depression, and Autism Spectrum Disorders. Our strategic priorities include:

• Being people first and empowering our workforce
• Creating systems built on equity, access, and inclusion
• Elevating technology and strengthening community partnerships

About the Role

The Clinical Program Manager (CPM) oversees the day-to-day clinical operations, staff supervision, service delivery, and quality management of the Ravenswood outpatient mental health program.

In close partnership with the Associate Director, Ravenswood, the CPM ensures the effective delivery of outpatient therapy services, including individual, family, dyadic, and group therapy; intake assessments; consultation; and care coordination. The CPM fosters a positive, accountable, and culturally responsive clinical environment while maintaining compliance with clinical, ethical, regulatory, and organizational standards.

The CPM directly supervises clinical and program staff, monitors clinical quality and productivity, facilitates care coordination, and provides direct clinical services. This role is essential to maintaining program stability, supporting staff development, expanding client access, and ensuring high-quality services.

This position is expected to be allocated approximately as follows:

- 50% Administrative, Supervisory, and Operational Leadership

- 50% Direct Clinical Services

Responsibilities

• Oversee daily operation of Ravenswood outpatient mental health services.
• Monitor referral flow, intake processes, client assignment, scheduling, waitlists, and caseload distribution.
• Ensure services are delivered efficiently, equitably, and in accordance with contractual requirements and organizational standards.
• Monitor clinical productivity, service utilization, and documentation completion.
• Identify operational barriers affecting client access, quality, workflow, or staff performance and recommend solutions.
• Facilitate regular clinical team meetings and case consultation meetings.
• Ensure compliance with all organizational policies, licensing standards, legal requirements, and clinical documentation standards.
• Review incident reports and coordinate appropriate follow-up activities.
• Escalate significant clinical, operational, compliance, staffing, or safety concerns to the Associate Director.
• Directly supervise assigned clinical and program staff.
• Conduct regular supervision meetings, performance reviews, and goal-setting discussions.
• Provide ongoing coaching, mentoring, feedback, and professional development support.
• Monitor staff productivity, workload distribution, documentation compliance, and service quality.
• Participate in recruitment, onboarding, orientation, and retention efforts.
• Identify staff development and training needs.
• Address routine performance concerns and partner with Human Resources and the Associate Director on more serious performance issues.
• Foster a collaborative, inclusive, culturally responsive, and psychologically safe work environment.
  Support staff well-being and promote a positive team culture.
• Ensure adherence to evidence-based, trauma-informed, family-centered, and culturally responsive practices.
• Support quality improvement initiatives and implementation of clinical standards.
• Ensure appropriate supervision structures for unlicensed clinicians and trainees.
• Consult on complex clinical situations within scope of expertise.
• Coordinate with clinical leadership regarding high-risk cases and ethical concerns.
• Collaborate with compliance staff on medical-legal and risk-management activities.
• Ensure timely reporting and management of critical incidents and mandated reporting responsibilities.
• Provide outpatient mental health services, including individual, family, dyadic, and group therapy.
• Conduct intake assessments and clinical consultations as assigned.
• Maintain an active clinical caseload consistent with management responsibilities.
• Complete all clinical documentation in accordance with organizational and regulatory requirements.
• Participate in care coordination and interdisciplinary consultation.
• Model high-quality clinical practice and professionalism.
• Support community outreach activities that promote awareness and access to Ravenswood clinical services.
• Represent the program in community meetings and collaborative partnerships as requested by the Associate Director.
• Maintain productive working relationships with schools, healthcare providers, community-based organizations, and referral partners.
• Provide occasional trainings, workshops, consultations, and presentations to families and community partners.
• Perform other related duties as required and assigned.

Qualifications

• Required: Completion of professional level training, including professional licensure (PhD/PsyD), in psychology, mental or behavioral health or similar discipline or medical degree with specialty training in pediatrics or child psychology
• At least 5 years of experience post licensure.
• Required: Current California licensure (Psychologist, or equivalent).
  Minimum three years of progressively responsible supervisory or management experience in a behavioral health setting.
• Demonstrated experience supervising clinicians and supporting staff development.
• Experience working with children, adolescents, and families.
• Strong understanding of child, adolescent, and family mental health.
• Experience providing trauma-informed and culturally responsive services.
• Knowledge of community mental health systems and underserved populations.
• Ability to supervise, mentor, and develop clinical staff.
• Strong clinical judgment and ethical decision-making skills.
• Knowledge of legal, ethical, and regulatory standards governing mental health services.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Experience using electronic health records and data systems.
• Commitment to health equity, diversity, inclusion, and community-centered care.
• Experience in community mental health or county-funded behavioral health services.
• Experience working with bilingual and bicultural populations.
• Spanish language proficiency preferred
• Experience with evidence-based interventions, parent coaching, family systems work, and trauma-focused treatment approaches.

Equal Opportunity Statement

Children's Health Council is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.