Clinical Program Manager - Psychologist

New Mexico Behavioral Health Institute (NMBHI); East Palo Alto (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Children's Health Council in East Palo Alto, CA, seeks a Clinical Program Manager to oversee Ravenswood outpatient mental health services, supervise clinicians, and ensure quality and regulatory compliance. The CPM will balance administrative leadership with direct clinical care, supporting staff development and care coordination.

The role emphasizes trauma-informed, culturally responsive practices, collaboration with leadership, and engagement with community partners to expand access and

Qualifications

• Completion of professional level training with licensure in psychology, mental/behavioral health or medical degree with pediatrics/child psychology.
• Minimum 5 years of experience post licensure.
• Current California licensure as Psychologist or equivalent; 3+ years of supervisory/management experience in behavioral health.
• Experience supervising clinicians and supporting staff development.
• Experience working with children, adolescents, and families.
• Knowledge of clinical standards, trauma-informed and culturally responsive practices.

Responsibilities

• Oversee daily operation of Ravenswood outpatient mental health services.
• Monitor referral flow, intake processes, client assignment, scheduling, waitlists, and caseload distribution.
• Ensure services are delivered efficiently, equitably, and in accordance with contractual requirements and organizational standards.
• Monitor clinical productivity, service utilization, and documentation completion.
• Identify operational barriers affecting client access, quality, workflow, or staff performance and recommend solutions.
• Facilitate regular clinical team meetings and case consultation meetings.
• Ensure compliance with organizational policies, licensing standards, legal requirements, and clinical documentation standards.
• Review incident reports and coordinate appropriate follow-up activities.
• Escalate significant clinical, operational, compliance, staffing, or safety concerns.
• Directly supervise assigned clinical and program staff.
• Conduct supervision meetings, performance reviews, and goal-setting discussions.
• Provide coaching, mentoring, feedback, and professional development support.
• Maintain active clinical caseload consistent with management responsibilities.
• Complete all clinical documentation per requirements.
• Participate in care coordination and interdisciplinary consultation.
• Model high-quality clinical practice and professionalism.
• Support community outreach activities and represent program in meetings.

Skills

Staff supervision

Clinical leadership

Trauma-informed care

Bilingual Spanish

Regulatory knowledge

Education

PhD/PsyD or medical degree with pediatrics/child psychology

California licensure (Psychologist)

5+ years post-licensure

Tools

Electronic health records

Data systems

Job description

About the Company

At Children's Health Council, we believe in the promise and potential of every child, teen, and young adult. We specialize in ADHD, Learning Differences, Anxiety & Depression, and Autism Spectrum Disorders. Our strategic priorities include:

• Being people first and empowering our workforce
• Creating systems built on equity, access, and inclusion
• Elevating technology and strengthening community partnerships

About the Role

The Clinical Program Manager (CPM) oversees the day-to-day clinical operations, staff supervision, service delivery, and quality management of the Ravenswood outpatient mental health program.

In close partnership with the Associate Director, Ravenswood, the CPM ensures the effective delivery of outpatient therapy services, including individual, family, dyadic, and group therapy; intake assessments; consultation; and care coordination. The CPM fosters a positive, accountable, and culturally responsive clinical environment while maintaining compliance with clinical, ethical, regulatory, and organizational standards.

The CPM directly supervises clinical and program staff, monitors clinical quality and productivity, facilitates care coordination, and provides direct clinical services. This role is essential to maintaining program stability, supporting staff development, expanding client access, and ensuring high-quality services.

This position is expected to be allocated approximately as follows:

- 50% Administrative, Supervisory, and Operational Leadership

- 50% Direct Clinical Services

Responsibilities

• Oversee daily operation of Ravenswood outpatient mental health services.
• Monitor referral flow, intake processes, client assignment, scheduling, waitlists, and caseload distribution.
• Ensure services are delivered efficiently, equitably, and in accordance with contractual requirements and organizational standards.
• Monitor clinical productivity, service utilization, and documentation completion.
• Identify operational barriers affecting client access, quality, workflow, or staff performance and recommend solutions.
• Facilitate regular clinical team meetings and case consultation meetings.
• Ensure compliance with all organizational policies, licensing standards, legal requirements, and clinical documentation standards.
• Review incident reports and coordinate appropriate follow-up activities.
• Escalate significant clinical, operational, compliance, staffing, or safety concerns to the Associate Director.
• Directly supervise assigned clinical and program staff.
• Conduct regular supervision meetings, performance reviews, and goal-setting discussions.
• Provide ongoing coaching, mentoring, feedback, and professional development support.
• Monitor staff productivity, workload distribution, documentation compliance, and service quality.
• Participate in recruitment, onboarding, orientation, and retention efforts.
• Identify staff development and training needs.
• Address routine performance concerns and partner with Human Resources and the Associate Director on more serious performance issues.
• Foster a collaborative, inclusive, culturally responsive, and psychologically safe work environment.
  Support staff well-being and promote a positive team culture.
• Ensure adherence to evidence-based, trauma-informed, family-centered, and culturally responsive practices.
• Support quality improvement initiatives and implementation of clinical standards.
• Ensure appropriate supervision structures for unlicensed clinicians and trainees.
• Consult on complex clinical situations within scope of expertise.
• Coordinate with clinical leadership regarding high-risk cases and ethical concerns.
• Collaborate with compliance staff on medical-legal and risk-management activities.
• Ensure timely reporting and management of critical incidents and mandated reporting responsibilities.
• Provide outpatient mental health services, including individual, family, dyadic, and group therapy.
• Conduct intake assessments and clinical consultations as assigned.
• Maintain an active clinical caseload consistent with management responsibilities.
• Complete all clinical documentation in accordance with organizational and regulatory requirements.
• Participate in care coordination and interdisciplinary consultation.
• Model high-quality clinical practice and professionalism.
• Support community outreach activities that promote awareness and access to Ravenswood clinical services.
• Represent the program in community meetings and collaborative partnerships as requested by the Associate Director.
• Maintain productive working relationships with schools, healthcare providers, community-based organizations, and referral partners.
• Provide occasional trainings, workshops, consultations, and presentations to families and community partners.
• Perform other related duties as required and assigned.

Qualifications

• Required: Completion of professional level training, including professional licensure (PhD/PsyD), in psychology, mental or behavioral health or similar discipline or medical degree with specialty training in pediatrics or child psychology
• At least 5 years of experience post licensure.
• Required: Current California licensure (Psychologist, or equivalent).
  Minimum three years of progressively responsible supervisory or management experience in a behavioral health setting.
• Demonstrated experience supervising clinicians and supporting staff development.
• Experience working with children, adolescents, and families.
• Strong understanding of child, adolescent, and family mental health.
• Experience providing trauma-informed and culturally responsive services.
• Knowledge of community mental health systems and underserved populations.
• Ability to supervise, mentor, and develop clinical staff.
• Strong clinical judgment and ethical decision-making skills.
• Knowledge of legal, ethical, and regulatory standards governing mental health services.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Experience using electronic health records and data systems.
• Commitment to health equity, diversity, inclusion, and community-centered care.
• Experience in community mental health or county-funded behavioral health services.
• Experience working with bilingual and bicultural populations.
• Spanish language proficiency preferred
• Experience with evidence-based interventions, parent coaching, family systems work, and trauma-focused treatment approaches.

Equal Opportunity Statement

Children's Health Council is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.