Clinical Program Manager

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 114,000 - 139,000; Full time

Job summary

Hackensack Meridian Health is seeking a Clinical Program Manager to coordinate daily operations of a vascular/clinical program, serve as an educational resource for patients, and compile program statistics. The role requires nursing leadership, strong communication, and EMR proficiency.

Ideal candidate has a BSN, substantive clinical and ambulatory management experience, and familiarity with CLIA, OSHA, ICAVL standards.

Qualifications

• Bachelor of Nursing required.
• 7+ years progressive clinical job-related experience.
• 5+ years clinical management in ambulatory setting.
• Experience with electronic medical records required.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate accreditation audit process per ICAVL and maintain audit logs.
• Assist physician with coordinating patient care in office and hospital settings; ensure timely communication with referrals and patients.
• Communicate professionally with patients, families, and staff; address questions and concerns promptly.

Skills

Communication skills

EMR experience

MS Office / Google Suite

Clinical management

Team leadership

Education

Bachelor of Nursing

Tools

Epic

MS Office

Job description

Description

Our team members are the heart of what makes us better.

Description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Clinical Program Manager is responsible for coordination and daily operations of specified program. Acts as an educational resource to patients regarding the program. Responsible for the compilation of statistical information related to the program. Maintains membership in appropriate corporate-wide committees.

Responsibilties

A day in the life of a Clinical Program Manager at Hackensack Meridian Health includes:

• Participates, develops, implements, and evaluates the accreditation audit process as designated by ICAVL. Maintains equired audit logs for quality control and service equipment. Interprets, implements and enforces vascular laboratory policies and procedures. Maintains current knowledge of CLIA, OSHA, ICAVL, and other state/government regulatory standards/ requirements. Maintains knowledge of standards in guiding all aspects of care.
• Assists the physician with coordinating patient care in the office, hospital, to referring physicians, and ancillary facilities. Ensures communication among physician, patient, and outside referral sources is accurate and timely. Assists in ordering proper tests and labs. Informs patients of test results and care or follow up instructions.
• Communicates in a professional, courteous manner with patients, families, visitors, suppliers, team members, and physicians to promote high quality care and superior levels of service. Ensure that patients are treated promptly and questions and concerns are dealt with in a timely manner.
• Adapts to new technology; attends vascular and nursing conferences to promote self-education. Prior approval required.
• Acts quickly and responsibly to ensure equipment is functioning properly. Immediately contacts service personnel to address the issue.
• Monitors vascular ultrasound supply inventory and equipment. Notifies practice manager, or designee, when supplies are low. Works within parameters established for expense budget. Assists with unpacking, storing, and/or distribution of supplies upon demand.
• Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the manager. Keeps informed regarding the practice`s performance.
• Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
• Involved in the development and/or management of budget for assigned areas. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Track, analyze, and report on relevant data and metrics as needed and/or requested. Develop, recommend and/or implement actions or process improvements as appropriate.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required

• Bachelors of Nursing degree required
• 7+ years of progressive clinical job related experience;
• 5+ years of clinical management in an ambulatory setting
• Experience with electronic medical records required,
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills And Abilities Preferred

• Relevant clinical experience - vascular preferred
• Epic experience a plus

Licenses And Certifications Required

• NJ State Professional Registered Nurse License.

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.Minimum rate of $126,464.00 Annually