Clinical Program Manager

University of Miami; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Tuition remission

Job summary

The University of Miami Health System is seeking a Full-Time Clinical Program Manager for the UHealth medical campus in Miami, FL. You will provide administrative support for clinical programs, resolve concerns, prepare reports, and ensure adherence to policies and procedures.

Ideal candidate has a Bachelor's degree and at least 3 years of relevant experience, with responsibilities spanning supervision, workflow improvements, and staff training within a dynamic health system.

Qualifications

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals aligned with the strategic plan.
• Ability to lead, motivate, develop, and train others.

Responsibilities

• Supervises and coordinates assignments for program operations.
• Evaluates office production and improves procedures.
• Oversees clinical operations and quality assurance.
• Implements projects to exceed program performance.
• Triages patient appointment requests with staff.
• Oversees hiring, performance appraisals, and related actions.
• Assesses organizational needs and develops clinical programs.
• Maintains records and reports statistics for admin and safety.
• Develops and evaluates departmental policies to improve efficiency.
• Establishes internal controls and ensures policy compliance.
• Ensures staff are trained on controls and policies.

Skills

Business and management principles

Direct, manage, implement, evaluate

Set department goals

Lead, motivate, train others

Education

Bachelor’s degree in relevant field

Job description

The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full-Time Clinical Program Manager to work at the UHealth medical campus in Miami, Florida.

Core Job Summary

The Clinical Program Manager provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients’, physicians’, and staff’s concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.

Core Job Functions

• Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.
• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
• Supervises clinical operation and quality assurance procedures.
• Implements projects and procedures to ensure program performance is exceeding expectations.
• Triages requests for patient appointments with appropriate staff.
• Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
• Performs assessment of needs within the organization and develops clinical programs to meet those needs.
• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures.
• Ensures employees are trained on controls within the function and on university policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Qualifications

CORE QUALIFICATIONS

Education

Bachelor’s degree in relevant field

Experience

Minimum 3 Years Of Relevant Experience

Knowledge, Skills, and Attitudes

• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Department Specific Functions

• Contribute to development of Center curricula.
• Lead and assist with trainings, consultations, and learning collaboratives with community-based, national, and international organizations, schools, and clinicians.
• Deliver therapeutic interventions to participants enrolled in research studies.
• Provide clinical supervision to interventionists.
• Provide clinical consultation for clinicians who are working towards completing certification program.
• Provide mentorship support for clinicians who have completed certification program.
• Assist with creation and dissemination of podcasts, publications, blogs, and other relevant Center materials.
• Contribute to development of goals and initiatives to direct the Center’s course and support its development in line with its mission.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff