Clinical Program Manager

University of Miami; Miami (FL); On-site; USD 90,000 - 115,000; Full time

Job summary

The University of Miami is seeking a Full-Time Clinical Program Manager to support clinical programs at the UHealth campus in Miami, FL. The role provides administrative support, resolves patient, physician, and staff concerns, and prepares reports and clinical documentation.

Responsibilities include supervising operations, improving workflows, overseeing QA, and coordinating policy implementation. Strong leadership and organizational skills are essential for success in this role.

Qualifications

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals aligned with the strategic plan.

Responsibilities

• Supervises, directs, and coordinates assignments for program operations.
• Evaluates office production and revises procedures to improve efficiency.
• Oversees clinical operations and QA procedures.
• Implements projects to ensure program performance exceeds expectations.
• Triage patient appointment requests with staff.
• Oversees personnel actions including hiring, performance appraisals, and disciplinary actions.

Skills

Supervision

Program operations

Staff management

Process improvement

Quality assurance

Training

Education

Bachelor's degree in relevant field

Job description

The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full-Time Clinical Program Manager to work at the UHealth medical campus in Miami, Florida.**CORE JOB SUMMARY**The Clinical Program Manager provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients’, physicians’, and staff’s concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.**CORE JOB FUNCTIONS*** Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.* Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.* Supervises clinical operation and quality assurance procedures.* Implements projects and procedures to ensure program performance is exceeding expectations.* Triages requests for patient appointments with appropriate staff.* Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.* Performs assessment of needs within the organization and develops clinical programs to meet those needs.* Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.* Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.* Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures.* Ensures employees are trained on controls within the function and on university policy and procedures. ***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **CORE QUALIFICATIONS****Education:**Bachelor’s degree in relevant field **Experience:**Minimum 3 years of relevant experience **Knowledge, Skills, and Attitudes:*** Knowledge of business and management principles* Ability to direct, manage, implement, and evaluate department operations.* Ability to establish department goals, and objectives that support the strategic plan.* Ability to effectively plan, delegate and/or supervise the work of others.* Ability to lead, motivate, develop, and train others. # **Department Specific Functions** Clinical Implementation Specialist • Contribute to development of Center curricula. • Lead and assist with trainings, consultations, and learning collaboratives with community-based, national, and international organizations, schools, and clinicians. • Deliver therapeutic interventions to participants enrolled in research studies. • Provide clinical supervision to interventionists. • Provide clinical consultation for clinicians who are working towards completing certification program. • Provide mentorship support for clinicians who have completed certification program. • Assist with creation and dissemination of podcasts, publications, blogs, and other relevant Center materials. • Contribute to development of goals and initiatives to direct the Center’s course and support its development in line with its mission.#LI-YC1