Clinical Product Specialist

Henry Schein Inc; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in health care distribution seeks a Sales Support Specialist for the HSO division. This role involves onboarding customers with orthodontic products, driving sales growth, and providing education to dental practices. The ideal candidate will have a bachelor's degree and relevant experience in the orthodontics field.

Qualifications

• 2 to 4 years of experience in a relevant role.
• Preferred orthodontic experience.
• Proficient in dental and orthodontic terms.

Responsibilities

• Support the HSO sales team and customers with product line implementation.
• Drive customer engagement and support sales growth.
• Conduct training sessions and presentations.

Skills

Communication

Decision Making

Problem Solving

Presentation Skills

Interpersonal Skills

Education

Bachelor's Degree or global equivalent

Tools

Digital Interfaces

Job description

This position will be responsible for supporting the Henry Schein Orthodontic (HSO) sales team and customers with the implementation, onboarding, and growth of the full HSO product line. They will work directly with the HSO Orthodontic Sales Specialist, Group Practice Specialist, or Strategic Account Manager, alongside the HSO Customer Care team in assigned territories, with all aspects of product sales and account support. They will be responsible for driving the ideal patient journey with HSO line of products and providing the upmost customer experience. This includes but is not limited to: actively engaging assigned customers, complete onboarding and implementation of aligners or traditional orthodontic product lines, and coordinating communications with the sales rep. Additionally, this individual will enhance the customer experience through the timely management of communications regarding training, product inquiries/ trouble shooting, case submissions, and ongoing customer needs.

Additional responsibilities include supporting the drive for incremental sales and market share within HSO customer accounts by providing ongoing education for each member of the dental practice, selling and training efforts with affiliated practices, driving product adoption via workflow efficiencies in key product lines. They will support, communicate, and implement sales and training strategies designed to accomplish specific product volume growth internally and externally. This role will work closely with: Sales, Customer Care, Professional Education, Marketing, and Clinical teams to deliver relevant and essential clinical resources.

KEY RESPONSIBILITIES:

• Understand orthodontic market trends, practice and patient needs and requirements.
• Live, Virtual, and On-Demand presentation to both individual or group audiences. Supporting regional events by request/as needed.
• Clinically assess dental organizations relating to current state and changes essential to product line adoption, for improved outcomes for providers and their patients.
• Includes active engagement daily with key accounts to gain Voice of Customer (VOC) feedback to determine how HSO can best support offices/doctors/groups.
• Includes participation at territory industry events and HSO CE events to better understand market trends
• Includes customizing and tailoring training on product competitive advantages, software training on relevant platforms/portals, case selection and management, for our customers as well as supporting internal educational initiatives. This will require the TSM to use decision making skills to determine individual learning needs and meet the customer/office on their learning level for optimal results.

SPECIFIC KNOWLEDGE & SKILLS:

• Must develop proficient knowledge of Clinical Dental and Orthodontic terms and anatomy, Product Line, and Digital Interfaces
• Orthodontic experience preferred
• Technically adept

GENERAL SKILLS & COMPETENCIES:

• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Basic conflict resolution skills
• Developing professional credibility

MINIMUM WORK EXPERIENCE:

Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 30-40%. Office environment. No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

About the company

Henry Schein, Inc. is an American distributor of health care products and services with a presence in 32 countries.

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