Clinical Product Lead

Headway; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Headway is building the future of behavioral health, and we are hiring a Clinical Product Lead to own the clinical judgment behind how risk is detected, escalated, and closed across our platform. You will ensure every product surface is connected to the safety systems behind it, partnering daily with engineering, product, and clinical operations to define what safe means at scale, including AI surfaces.

This is a first-of-its-kind role that will define safety requirements, implement safeguards,

Responsibilities

• Own the clinical requirements for how patient risk is detected and mitigated through platform surfaces including the patient portal, support chat and phone, clinical assessments, conversational intake, and more.
• Serve as the Clinical Product Patient Safety partner for product features that carry the potential for risk disclosure. Define safety requirements and safeguards, integrate the product into existing escalations structures, and red-team the failure points.
• Audit our product surfaces to identify patient safety gaps. Collaborate within the clinical team and with cross functional partners to close those gaps.

Job description

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Role

At Headway, we're building the future of behavioral health — and increasingly, that means shipping products that providers and patients rely on every day. We're hiring a Clinical Product Lead to own the clinical judgment behind how risk gets detected, escalated, and closed out across our platform, and to make sure every product surface we build is connected to the safety systems behind it. Headway already has real safety capability through risk detection, human triage, a 24/6 crisis partner, and more. However as our platform expands, particularly into AI tooling, so does our need for a single coherent system and point of ownership for patient safety across product surfaces. This role sits on our Clinical Product team, partnering daily with engineering, product, and clinical operations. You'll also carry the clinical safety bar for our AI surfaces. This is a first-of-its-kind role. You'll help define what "safe" means for a behavioral health platform operating at the scale of our network — and then build the products and systems that make it true rather than aspirational.

You will

• Own the clinical requirements for how patient risk is detected and mitigated through our platform surfaces including the patient portal, support chat and phone, clinical assessments, conversational intake, and more. Drive us toward one shared severity taxonomy and routing model.
• Serve as the Clinical Product Patient Safety partner for product features that carry the potential for risk disclosure. Define safety requirements and safeguards, integrate the product into existing escalations structures, and red-team the failure points. Stay with the feature after launch to review how the safeguards performed.
• Audit our product surfaces to identify patient safety gaps. Collaborate within the clinical team and with cross functional partners to close those gaps.
• Support us in